Hotel Housekeeping and Revenue Management Software

Daily room assignment to housekeeping staff based on zone and priority -- departures are assigned first so those rooms are ready for early check-ins, followed by stayovers in order of checkout time where applicable. Each housekeeper's task list is visible on their mobile device at the start of shift and updates in real time as priorities change. The supervisor dashboard shows completion status across all assigned rooms and staff. Reassignment is done in the supervisor app when a housekeeper finishes their zone early or calls in sick, without reprinting room lists or sending WhatsApp messages.

Housekeeper marks each room through its status sequence in the mobile app -- dirty, in progress, clean, and inspected where a supervisor sign-off is required. Each status change updates the PMS room status in real time, which means the front desk can see which rooms are ready to assign to incoming guests without calling the housekeeping supervisor. Rooms that are clean but not yet inspected are held from early check-in assignment until inspection is confirmed. The front desk view shows a live colour-coded floor plan with room status, priority flags for VIP arrivals, and notes from the housekeeper about room condition.

Configurable checklist per room type -- standard room, suite, serviced apartment -- with inspection categories covering cleanliness, amenities, linens, bathroom, fixtures, and in-room technology. Inspector works through the checklist on their device, marks each item pass or fail, and captures a photo for any item that fails. Failed items create a defect record that tracks through resolution -- assigned to housekeeping or maintenance, resolved, and re-inspected. Historical inspection scores by room, housekeeper, and inspection period give the executive housekeeper a quality trend without manual auditing.

When a housekeeper finds a maintenance issue -- broken fixture, failed in-room technology, plumbing fault, damaged furniture -- they raise a maintenance request in the app with a photo and a fault description. The request routes directly to the maintenance team's task list, with priority set by the supervisor based on whether the fault prevents the room from being sold. Maintenance team members update the request status as they work through it -- acknowledged, in progress, resolved. Both the housekeeping supervisor and the front desk can see open faults and their resolution status without calling the maintenance manager.

Rate recommendations generated daily based on current occupancy against pace, historical pickup patterns for the same period in prior years, competitor rate positioning, and events or demand signals in the market. Pricing rules engine allows the revenue manager to define automated rate adjustments within approved parameters -- for example, increase rates by 15% when occupancy crosses 80% with more than 10 days to arrival, or drop rates by 10% when pickup is tracking 20% below pace at 7 days out. Manual override available at any point. Pickup pace reports showing reservations on-hand by arrival date, compared to the same point last year and against the budget.

Two-way integration with your channel manager -- SiteMinder, RateGain, D-Edge -- for rate and availability updates across Booking.com, Expedia, Airbnb, and direct booking simultaneously. When the revenue manager changes a rate or closes availability in the system, the update pushes to all connected channels immediately rather than waiting for a scheduled sync. Rate parity monitoring alerts the revenue manager when a channel is displaying a rate that differs from the configured rate -- either from a channel error or a rate override that wasn't applied consistently. Last-room availability management controls which channels can see and sell the final available rooms in a room category.