Emergency Response Software

Shared incident management environment accessible to all authorised agencies, with each agency's users seeing a view configured for their function and access level. The police tactical advisor sees the full resource picture, the cordon status, and the tasks assigned to police units. The fire sector commander sees the resource assignments and task status for their sector. The local authority emergency planning officer sees the evacuation picture, the rest centre status, and the welfare resources. A single underlying incident record drives all views -- when the incident commander changes the resource assignment, every role-specific view reflects the change. Agency configuration by incident type, defining which agencies are automatically included in the coordination picture for a flood, a major road incident, a mass casualty event, or a civil emergency, so the right organisations are connected from the moment the incident is declared.

Resource dispatch from the coordination interface -- the dispatcher identifies the available resource type required, selects from the list of available resources ordered by proximity or by capability, and confirms dispatch. The dispatched resource sees the task on their device, acknowledges, and updates status through defined progression points -- dispatched, on scene, task complete, available. Dispatch status visible to the coordinator in real time without a radio call to confirm position. Closest available resource identification from GPS-tracked vehicle and personnel positions where tracking is available, reducing dispatch time for time-critical tasks. Dispatch conflict prevention flagging when a resource is dispatched to a second task before the first is marked complete, preventing the coordinator from inadvertently double-tasking a unit. Dispatch record for each task showing the time of dispatch, the confirming dispatcher, the resource assigned, and the progression of status changes -- the audit trail for the post-incident review.

Mutual aid request management for situations where an incident requires resources beyond the responding organisation's own capacity. Request creation capturing the resource type required, the quantity, the required deployment time, and the incident location. Request routing to the designated mutual aid coordinator at the neighbouring organisation, with acknowledgement confirmation and status tracking. Mutual aid approval workflow at the releasing organisation -- the request reviewed by the duty commander, approved or declined with a reason, and the decision communicated back to the requesting organisation without a phone call. Deployed mutual aid tracking -- resources received under mutual aid visible in the resource management view, attributed to the providing organisation, and managed through the same dispatch and status tracking as own resources. Mutual aid release management -- when the incident concludes or the mutual aid resource is no longer required, the release request and the releasing organisation's acknowledgement are recorded.

Evacuation zone management -- the geographic area subject to evacuation defined on the map, with the estimated population calculated from address data and updated as the zone boundary changes. Rest centre designation -- the locations designated to receive evacuees, their capacity, and their current occupancy updated in real time as evacuees are registered on arrival. Evacuee registration at rest centres -- name, address, number of household members, special requirements, and contact details recorded for each evacuee or household group, forming the basis for the reunification register. Family reunification support -- when an individual enquires about the whereabouts of a person from the evacuation zone, the register is searched by name and address to confirm registration status and rest centre location. Return management when the evacuation is lifted -- the process of notifying evacuees and recording their return to their properties, with the running count of displaced persons updated as returns are confirmed.

Rest centre operational management for prolonged incidents where evacuees require sustained welfare support. Capacity management tracking the current occupancy against the designated capacity and alerting when capacity is approaching -- triggering the activation of additional rest centre facilities before the current site reaches capacity. Welfare needs recording for evacuees with specific requirements -- medical needs, dietary requirements, dependency needs, and language requirements -- allowing the rest centre manager to ensure appropriate provisions are in place. Consumables management tracking the supply of food, water, bedding, and welfare items at each rest centre, with resupply requests generated when stock falls below the level required to sustain the current occupancy for the projected duration. Staff rota management for rest centre volunteers and paid staff -- the schedule of who is covering each role at each centre visible to the rest centre coordinator and the emergency planning team at the coordination centre. Incident welfare reporting -- the total number of people currently in rest centres, the breakdown by site, and the projected supply requirement for the next operational period -- generated for the welfare lead at the multi-agency coordination group without manual data collection.

Structured briefing management using the METHANE or IIMARCH format -- the incident commander's briefing for each operational period recorded in the structured format, published to all agency representatives, and acknowledged. Agency briefing receipt confirmation -- each agency representative confirms receipt of the briefing, providing the incident commander with assurance that the updated plan has been distributed before the operational period begins. Tasking message management for specific instructions to individual agencies -- different from the general briefing, a tasking message addresses a specific agency's actions for a defined period, with acknowledgement required. Situation report generation for upward reporting -- the current resource picture, the incident status, and the significant events of the last operational period assembled into a formatted situation report for the strategic coordinating group or the chief officer. Communication log recording all formal inter-agency communications -- briefings, tasking messages, mutual aid requests, and situation reports -- as a permanent record of the coordination activity throughout the incident.