Facilities teams managing multi-site portfolios are running work orders in email, tracking maintenance schedules in spreadsheets, and reporting space utilisation from access badge data that nobody has connected to a dashboard. The operational intelligence is there -- the software to surface it isn't.
We build custom facilities management software: CAFM platforms, maintenance management systems, space utilisation tools, and vendor management platforms. Software built around how your facilities operation actually works rather than how a generic IWMS vendor imagined it would.
CAFM and IWMS platforms for work order, asset, and space management
Maintenance management with planned preventive maintenance, asset history, and compliance tracking
Space management covering utilisation analytics, desk booking, and floor plan management
Vendor and contractor management for service requests, SLA tracking, and invoice reconciliation
Summary
RaftLabs builds custom facilities management software for organisations managing multi-site property portfolios -- CAFM platforms, CMMS and maintenance management systems, space utilisation and desk booking tools, and vendor and contractor management platforms. Software is built around your specific FM workflows and integrates with your existing building systems, BMS, and enterprise platforms. Most facilities management software projects deliver in 10--16 weeks at a fixed cost.
100+Products shipped
·24+Industries served
·FixedCost delivery
·10-16Week delivery cycles
The operational intelligence is there -- the software to surface it isn't
Facilities teams at mid-size and enterprise organisations typically manage more complexity than their software can handle. Work orders get raised by email. Preventive maintenance schedules live in spreadsheets updated by one person. Vendor invoices are reconciled manually against contracts. Space utilisation reports are assembled from access badge exports, room booking logs, and desk count walks -- none of which are connected to each other.
The data exists. The problem is that it sits in disconnected sources with no operational layer to turn it into decisions. A custom facilities management platform connects those data sources, surfaces the right information to the right person at the right time, and replaces the manual coordination work that currently falls on FM team members who should be focused on managing facilities rather than managing spreadsheets.
What we build
CAFM platform development
Computer-aided facilities management platforms covering the full operational scope: work order management from raise to close, asset registry with service history and lifecycle tracking, space management with floor plan integration, and FM reporting dashboards for team leads and portfolio managers. Built to your workflow and data model rather than forcing your operation into a generic platform's logic. Multi-site capable from day one, with site-specific configurations and consolidated portfolio-level reporting. Integrates with your existing BMS, HR system, and ERP where those connections matter.
Maintenance management software
Custom CMMS platforms covering planned preventive maintenance scheduling, reactive work order management, asset service history, statutory compliance tracking, and the technician mobile app that field teams actually use. PM schedules configured per asset type with frequency, resource, and checklist requirements. Work orders routed to the right technician based on skill, location, and availability. Compliance inspection records stored against each asset with certificate expiry alerts. The maintenance operation that runs to a plan rather than reacting to failures.
Space management and desk booking
Space management platforms covering space inventory against floor plans, desk and hot-desk booking for hybrid workforces, meeting room booking and management, and occupancy analytics by floor, department, and building. Utilisation data drawn from booking systems, badge readers, and occupancy sensors -- combined into a single view rather than sitting in three separate exports. Department space allocation reporting for FM teams making evidence-based decisions about footprint. The data that turns space planning from an annual estimate into a continuous operational view.
Facilities vendor management
Vendor and contractor management platforms for service request creation and routing, contractor assignment, SLA monitoring, site access and permit management, work completion sign-off, and invoice reconciliation against agreed service schedules. Covers multi-vendor environments across different service categories -- cleaning, mechanical, electrical, security, catering -- with category-specific SLA configurations. Contractor-facing portal for job status updates without requiring FM staff to chase for information. Invoice validation against completed and signed-off work before payment approval.
Asset lifecycle management
Asset registry covering every asset from HVAC units and lifts to fire suppression systems and electrical plant. Asset data including location, condition, installation date, warranty, service history, and responsible contractor. Lifecycle cost tracking from purchase through service events to planned replacement. Capital replacement forecasting for FM budget planning. Integration with your maintenance management system so work orders are always linked to the specific asset they affect. The asset data that makes informed replacement versus repair decisions possible rather than guesswork.
Facilities analytics and reporting
Operational dashboards and reporting for FM teams and portfolio managers covering work order volumes and SLA performance, maintenance compliance rates, space utilisation by floor and department, contractor performance against agreed response times, and asset condition distribution across the portfolio. Scheduled reports for FM directors and building managers without requiring someone to assemble them manually each week. The reporting layer that turns FM from a cost centre into a function that can demonstrate operational performance with data rather than anecdote.
Frequently asked questions
Custom FM software makes sense when your operation has specific workflow requirements that generic IWMS platforms don't accommodate without significant configuration and compromise. Multi-site portfolios with site-specific maintenance workflows, IoT integration with existing building management systems using proprietary protocols, FM functionality that needs to be embedded inside an existing enterprise platform rather than operated as a standalone system -- these are the cases where configuration of a generic IWMS creates more overhead than building a purpose-fit platform. Archibus and Planon are well-suited to organisations whose FM workflows are close to the standard IWMS model. When your workflows diverge significantly, the workarounds in a generic platform cost more over time than a custom build.
For building systems that expose a standard API or REST interface, we integrate directly. For BMS and BACnet systems that operate at the hardware protocol level, we use an IoT middleware layer that translates protocol-level data into API calls the FM platform can consume. Access control integration depends on your access control vendor -- most enterprise systems expose APIs for badge event data, which we use to populate space utilisation analytics. We confirm integration approach during scoping by reviewing what each of your existing systems actually exposes, rather than assuming connectivity that may not be there.
Yes. Multi-site capability is a standard requirement we design for from the start -- not an add-on. This covers multi-tenant data architecture so site data is appropriately isolated, regional admin permissions so site managers see their building and portfolio managers see everything, site-specific configurations for maintenance schedules and contractor assignments, and consolidated reporting that aggregates across the portfolio. Multi-country portfolios add currency handling for cost reporting and time zone management for scheduled jobs and SLA response time calculation. We have built for portfolios spanning multiple countries and confirm the specific requirements during scoping.
A focused module -- maintenance management or space management with desk booking -- typically runs $25,000 to $70,000. A full CAFM platform covering asset management, work order management, vendor management, and analytics runs $70,000 to $180,000 depending on integration complexity and the number of sites in scope. We scope each project before pricing it so you know what you are getting before development starts. We do not bill by the hour -- fixed project costs only.
Tell us which part of your facilities operation you need to fix first -- maintenance, space, vendors, or assets. We will scope the right system and give you a fixed cost.
