Running a restaurant chain where head office has no real-time visibility of sales, voids, and wastage across locations because the POS data only syncs overnight?
Menu changes that require updating three systems separately -- the POS, the online ordering widget, and the delivery platform listing -- because none of them share a master menu?
Restaurant Management Software Development
RaftLabs builds custom restaurant management platforms -- POS, table and reservation management, menu management, kitchen display system integration, staff scheduling, inventory tracking, and profitability reporting.
We build systems where the menu is managed once and flows to every channel. Where the kitchen sees orders from the floor, the website, and the delivery platform in one queue. Where head office sees sales, voids, and wastage across all locations in real time.
POS with table management and split billing
Centralised menu management synced to all ordering channels
Kitchen display system integration with order routing
Inventory tracking with wastage alerts and reorder triggers
RaftLabs builds custom restaurant management software -- POS with table management and split billing, centralised menu management synced to all ordering channels, kitchen display system integration with order routing, and inventory tracking with wastage alerts and reorder triggers. We also build profitability reporting by menu item, shift, and location for restaurant groups. Most restaurant management projects deliver in 10-14 weeks at a fixed cost.
100+Software products shipped
·FixedCost delivery
·10-14Week delivery cycles
·24+Industries served
The operational cost of disconnected restaurant systems
Most restaurant groups are running three or four separate systems that were never designed to talk to each other. The POS manages floor orders. A separate platform handles online orders. Reservations live in a booking tool that the kitchen cannot see. Inventory is tracked in a spreadsheet. When a rush hits, staff are translating between these systems by hand. When management wants to know which menu items are profitable across locations, someone is pulling exports and building a report in Excel.
The real cost is not the software subscriptions. It is the labour spent bridging systems and the decisions made on data that is a day old. A restaurant group with five locations and an overnight POS sync does not know at 2pm that the lunch service at location three ran out of a key ingredient and started substituting. Head office finds out at end of day -- or not at all.
We build restaurant management systems where the operational data is in one place. POS, kitchen, ordering channels, and inventory share the same data layer. Management sees what is happening across the estate now, not in the morning report.
What we build
POS and table management
Point-of-sale with table layout management, course firing, and split billing. Orders placed at the table go to the kitchen display in the right sequence -- starters before mains, courses held until the table is ready. Split billing by seat, by item, or by custom split without voiding and re-entering the order. Card payment, digital wallet, and cash handling in one POS without a separate payment terminal workflow. For restaurants where the floor experience is the product and the POS must not slow it down.
Reservation and waitlist management
Reservation system built into the same platform as the POS. When a table is booked, the floor plan updates. When a walk-in is seated, the reservation view adjusts. Waitlist management with estimated wait times based on current table turnover. Automatic SMS confirmation and reminder to the guest. No-show tracking and rebooking tools for high-demand services. For restaurants running at capacity where reservation accuracy directly affects revenue.
Menu management and multi-channel sync
Single menu database synced to the POS, the online ordering system, and the delivery platform integrations. A price change or an item removal made once updates everywhere. Availability flags for 86'd items update in real time so online orders cannot be placed for items the kitchen has run out of. Menu version control for seasonal changes and time-limited specials. Modifier and option management with upsell prompts at the point of order. The menu management layer that removes the three-system update problem.
Kitchen display and order routing
Kitchen display system (KDS) integration or custom-built display showing all orders -- floor, online, and delivery -- in a single queue prioritised by fire time. Order routing by kitchen station: starters to the cold section, mains to the grill, pizza to the pizza station. Course status visible to the floor team so servers know when to clear and when to bring the next course. Bump bar support for kitchen staff to mark items complete without touching a touchscreen. For kitchens where order routing by voice or paper tickets is the primary source of errors.
Inventory and wastage tracking
Ingredient-level inventory tracking linked to the menu. When a dish is sold, the recipe ingredients are deducted from stock. Par-level alerts when an ingredient approaches the reorder threshold. Wastage recording with reason codes -- prep waste, spoilage, void -- tied to the item and the shift. Purchase order management with supplier integration for direct reordering. For restaurant groups where food cost is the largest controllable line on the P&L and current tracking is too slow to act on.
Reporting and profitability analytics
Profitability reporting at the menu item level: revenue, food cost percentage, and contribution margin per dish. Sales by channel -- dine-in, collection, delivery -- with margin comparison. Void and discount reporting by staff member and shift. Location benchmarking for multi-site groups. Labour cost against revenue by shift. For restaurant operators and finance teams who need the data to make menu, pricing, and staffing decisions without building the report from raw exports.
Frequently asked questions
Off-the-shelf POS platforms work well for single-site restaurants with standard ordering models. Custom software becomes the right choice when your business has requirements those platforms cannot support cleanly. Common triggers include: a multi-location group that needs real-time consolidated reporting across sites rather than siloed POS accounts; a restaurant model where the ordering flow -- tasting menus, pre-ordered set menus, or tableside order modifications -- is complex enough that the standard POS screen creates friction for staff; or a group that needs menu data to flow automatically to an online ordering system and delivery platform without manual re-entry. We scope every project and will tell you if a platform configuration would meet your needs.
Multi-location architecture means separating location-level operations from group-level management. Each location runs its own POS, floor management, and kitchen display. Group-level management sees consolidated reporting across all locations with drill-down by site. Menu management is centralised -- a change made at group level propagates to all locations with the option to allow location-level overrides for specials. Staff accounts are scoped to their location with group-level admin access for operations managers. Integration with a single accounting system at group level for consolidated P&L. The architecture is designed so adding a new location is a configuration task, not a development task.
Yes. We integrate with major kitchen display systems -- KDS hardware from Epson, Star Micronics, and custom Android displays -- via standard print protocols and API layers where available. Where a restaurant already has kitchen printers, the system can route orders to the existing printer fleet without replacing hardware. We also build custom KDS interfaces for restaurants where the standard KDS layout does not match the kitchen workflow -- for example, a kitchen where the pass is separate from the stations and the expeditor needs a different view from the section cooks.
A focused POS and ordering system for a single-site or small group -- covering POS, table management, kitchen display integration, and basic inventory -- typically runs $12,000--$35,000. A full platform for a multi-location group -- adding centralised menu management, multi-channel order sync, inventory tracking with wastage, and group-level profitability reporting -- typically runs $25,000--$70,000. The range is driven by the number of locations, the complexity of the ordering model, and the integrations required with existing systems. We scope and price every project before development starts.
Talk to us about your restaurant management project.
Tell us your current systems, how many locations you operate, and where the operational gaps are. We'll scope a platform built around your restaurant model.
