Manual vitals collection by phone consuming care manager time that should be spent on clinical intervention?
RPM platform not supporting the specific devices or the CPT billing requirements your programme uses?
RPM software built for clinical programmes -- patient apps for data collection, connected device integration, care team alert dashboards, and the CPT billing compliance your programme needs to be reimbursed.
We've shipped RPM platforms for chronic disease management programmes and hospital-at-home. We understand the clinical workflow, device integration complexity, and reimbursement requirements that determine whether an RPM programme scales.
Patient mobile apps for vitals data submission with connected device integration
Care team dashboards with configurable alert thresholds and triage workflows
CPT 99453, 99454, 99457, 99458 billing compliance and time tracking
HIPAA-compliant architecture with full audit trails
RaftLabs builds remote patient monitoring (RPM) software for healthcare organisations -- patient-facing mobile apps for vitals data submission, connected device integration (blood pressure monitors, glucose meters, pulse oximeters), care team dashboards with alert management, and CPT billing code compliance for 99453, 99454, 99457, and 99458. We've shipped RPM platforms that have reduced manual clinical review time by 40% by automating routine vitals monitoring and alert triage. Most RPM platform projects deliver in 10--16 weeks at a fixed cost.
Most RPM pilots fail to scale because the platform doesn't fit the clinical workflow: care managers get alerts they can't triage efficiently, patients don't submit data consistently because the app is difficult to use, and the billing compliance tracking isn't granular enough to support reimbursement at scale.
We build RPM software around the clinical programme's specific requirements -- the devices your patients use, the alert thresholds your clinical team has validated, the care management workflow your programme runs, and the CPT billing documentation your revenue cycle team needs.
iOS and Android apps for patient vitals submission -- manual entry for patients without connected devices and automatic sync for connected devices. Daily check-in reminders with configurable frequency. Symptom reporting and patient-reported outcomes collection. Medication adherence tracking. Secure messaging with the care team. Built for patient populations that include older adults and lower-technology-comfort users.
Bluetooth integration for consumer RPM devices -- blood pressure monitors (Omron, Withings, Qardio), glucose meters (Contour, Dexcom CGM via API), pulse oximeters, weight scales, and smart thermometers. Cellular-enabled device support for patients without smartphones. Device pairing workflow within the patient app. Data validation on receipt -- flagging biologically implausible readings for patient re-measurement.
Clinical dashboard showing enrolled patients, recent readings, alert status, and care management tasks. Configurable alert thresholds per patient or per condition group. Alert triage workflow -- acknowledge, escalate, or document response. Bulk patient list views sorted by alert priority. Patient detail view with longitudinal trending for each vital sign. Built for care managers managing 100--500+ patients simultaneously.
Rule-based alerts triggered by readings outside configured thresholds, missed submission days, rapid change detection, and pattern-based alerts (e.g., trending blood pressure increase over 5 days). Alert delivery to care team via dashboard, SMS, and email. Escalation path from care manager to physician for critical alerts. Alert documentation for clinical record and billing compliance.
Automated time tracking for CPT billing: 99453 (device setup), 99454 (device supply and data transmission, 16+ days per 30-day period), 99457 (first 20 minutes of care management time), 99458 (additional 20-minute increments). Billing compliance reports showing eligible patients, qualifying data transmission days, and documented care management time. The billing infrastructure that makes RPM reimbursable, not just clinically valuable.
FHIR R4 integration for patient demographics, problem list, and medication data from your EHR. Clinical note generation from RPM encounters with care management documentation for EHR posting. Vitals data transmission to EHR flowsheets where supported. Results reporting to the ordering provider's in-basket or message queue. The EHR integration that makes RPM data part of the patient's longitudinal record.
Frequently asked questions
The main RPM CPT codes are: 99453 (initial setup and patient education, billed once per episode), 99454 (device supply and daily recordings for 16+ days within a 30-day period, billed monthly), 99457 (first 20 minutes of monthly care management, requires at least one interactive communication), and 99458 (additional 20-minute increments beyond the first). A patient generating 16+ days of readings per month and receiving 20 minutes of care management time generates both 99454 and 99457 -- approximately $100--$150 in combined reimbursement per patient per month at 2024 Medicare rates. We design the billing tracking into the platform so your revenue cycle team can pull the qualifying data without manual review of individual patient records.
We integrate with consumer Bluetooth devices from major RPM device manufacturers: Omron blood pressure monitors (most connected consumer device in RPM), Withings blood pressure monitors and weight scales, Qardio blood pressure monitors, iHealth blood pressure monitors, Contour Next blood glucose meters, Dexcom CGM via their API, Nonin pulse oximeters, and most Bluetooth-enabled weight scales. For cellular-connected devices (for patients without smartphones), we integrate with device platforms from Withings, Biotricity, and Health Recovery Solutions. Device integration complexity varies -- we validate the device list with you during scoping and confirm integration approach for each.
We design for the patient population that includes lower-technology-comfort users: large text and simple navigation in the patient app, automated device sync that doesn't require patients to open the app (readings transmit in the background), cellular-connected devices for patients without smartphones, tablet-based deployment options for patients who find smartphones difficult, and family caregiver proxy access where clinically appropriate. The patient onboarding workflow includes device setup support and a simplified in-app tutorial. We design for your specific patient population based on the demographics and technology comfort levels you describe during scoping.
A focused RPM platform -- patient iOS and Android apps, care team web dashboard, Bluetooth device integration for 2--3 device types, configurable alert management, and CPT billing tracking -- typically runs $40,000--$100,000. A comprehensive RPM platform with EHR FHIR integration, cellular device support, advanced analytics, and multi-programme management typically runs $100,000--$200,000. Cost depends on device integration complexity, EHR integration depth, and the number of clinical programmes the platform needs to support. We scope every project before pricing it.
Tell us your chronic disease focus, the devices your patients use, and your clinical programme structure. We'll scope the platform and give you a fixed cost.