Building a telehealth platform but unsure how to handle HIPAA-compliant video, data storage, and EMR integration?
Generic video tools not meeting your clinical workflow requirements or compliance documentation needs?
Custom telemedicine applications for digital health companies, private healthcare operators, and health systems building patient-facing virtual care platforms.
We build the video infrastructure, clinical workflows, and HIPAA-aware data architecture that a production telehealth platform requires.
HIPAA-aware video consultation infrastructure with encrypted sessions and audit logging
EMR integration for Epic, Cerner, Athenahealth, and smaller regional systems
Asynchronous telehealth -- secure messaging, photo sharing, structured intake forms
Patient-facing mobile apps (iOS and Android) with provider scheduling and video
RaftLabs builds telemedicine applications for digital health companies, private healthcare operators, and health systems. We develop video consultation platforms, asynchronous telehealth tools, HIPAA-aware data handling, EMR integration (Epic, Cerner, Athenahealth), and patient-facing mobile telehealth apps. We have shipped telehealth platforms in production. Most telemedicine builds deliver in 12-16 weeks at a fixed cost.
Most failed telehealth implementations fail at adoption, not technology. Clinicians don't adopt platforms that don't fit their workflow. Patients don't return to platforms that are clunky or slow.
We build telehealth platforms around the clinical workflow first -- compliance and architecture are constraints, not afterthoughts.
Synchronous video consultation infrastructure: WebRTC-based video with HIPAA-aware data handling, waiting room management, appointment scheduling, session recording (with patient consent), and provider availability management. Multi-party sessions for specialist consultations. STUN/TURN infrastructure for reliable video through NAT and firewalls. EHR note integration so consultation findings go directly to the patient record.
Store-and-forward telehealth for specialties where synchronous video isn't required: secure photo and document sharing for dermatology and wound care, structured intake forms for psychiatry and behavioural health, clinical questionnaires with scoring, and secure provider-to-patient messaging. All HIPAA-compliant with end-to-end encryption, audit logging, and message retention policies.
Integration with your existing EMR: Epic (FHIR R4 APIs), Cerner Millennium, Athenahealth, and smaller regional systems. Patient record retrieval, structured note writing back post-consultation, prescription management, and lab result access. EMR integration is the highest-risk part of most telehealth builds -- we scope it explicitly during discovery.
Patient-facing iOS and Android apps: appointment booking, video consultation access, secure messaging with providers, prescription and referral tracking, and health record access. Designed for the patient who does not want to navigate a complex interface. Accessibility compliance (WCAG 2.1 AA). Push notifications for appointment reminders and provider messages.
Clinical-facing interfaces: appointment schedule management, patient queue for on-demand virtual consultations, pre-consultation patient history, structured consultation note templates, prescription and referral generation, and post-consultation follow-up management. Designed to minimise administrative burden and maximise time with patients.
HIPAA technical safeguard implementation: data encryption at rest and in transit, role-based access control, audit logging of all PHI access, BAAs with all infrastructure providers, and documented data flows for compliance review. Session data handling, recording consent workflows, and cross-state licensing compliance tooling built in.
Frequently asked questions
A focused telemedicine MVP -- video consultation, appointment scheduling, and basic patient and provider portals -- typically runs $45,000--$80,000 and delivers in 12-16 weeks. A full-featured telehealth platform with EMR integration, asynchronous messaging, multi-specialty workflows, and mobile apps runs $80,000--$180,000. Cost is driven by EMR integration complexity, clinical workflow depth, and compliance documentation requirements. See our detailed cost guide for a full breakdown.
Any software that handles protected health information (PHI) in the US must comply with HIPAA technical, administrative, and physical safeguard requirements. For telehealth: data encryption at rest and in transit, access controls for PHI, audit logging, and BAAs with all service providers who process PHI. We implement these requirements from day one -- not as a post-build audit.
Yes. Epic, Cerner, and Athenahealth are the most common integrations. Integration complexity depends on what your EMR exposes: Epic's FHIR R4 API is well-documented; older systems may require HL7 feeds. We scope the EMR integration during discovery because it is usually the highest-risk component of a telehealth build.
Existing platforms (Doxy.me, Zoom for Healthcare) are right for standard virtual visit workflows. Custom development is justified when you have clinical workflows the platform cannot support, EMR integration requirements that exceed what the platform handles, or specialty-specific structured data capture needs. We will tell you honestly if an existing platform is the better fit.
Tell us your clinical specialty, patient population, and EMR environment. We will scope the build.