MedSpa Membership Software Development

Membership tier setup with configurable name, monthly price, included service credits, add-on credit options, and minimum commitment term. Credits can be specified as treatment units (one neurotoxin treatment per month), discount percentages (20% off all retail), or dollar values against a service category -- configured by the practice administrator without a developer change. Enrolment at the front desk via the staff dashboard or by the client directly through the member portal. Digital membership agreement with plan terms, monthly price, included services, and minimum term presented and signed electronically at enrolment. Multiple tiers managed simultaneously so a practice can run Essential, Premium, and VIP programmes with different credit structures and pricing without maintaining separate billing processes for each.

Automated monthly charge on the billing anniversary date via Stripe so no staff member has to initiate the charge manually. Failed payment retry logic with configurable retry intervals -- typically a retry at 24 hours, then 72 hours -- with a client notification at each failure prompting the client to update their payment method before the membership is suspended. Dunning workflow for persistent failures follows the retry sequence with a final notification before the membership moves to a suspended state, at which point credits are frozen and booking of included services is blocked. Payment history per member shows every charge, the date, and the outcome. Upgrade and downgrade processing with prorated billing calculated on the change date so the credit and billing amounts are correct without manual adjustment. Annual price increase workflow with advance client notification and confirmation before the new price takes effect.

Credits allocated to the member's account on the billing date per the plan terms -- automatically, without a manual step. Credits are applied at the point of checkout when the member books and redeems an included service, with the remaining credit balance updated immediately after each redemption. The staff dashboard shows the member's remaining credits at the time of appointment so the provider and front desk both have the current balance visible without asking the client or consulting a spreadsheet. Credit rollover policy is configurable per plan -- credits can roll over to the following month up to a maximum accumulation or expire at month end depending on the business rule the practice wants to enforce. Credit usage history per member shows which treatments were redeemed on which dates so the record is auditable if a dispute arises.

Member portal accessible by the client showing current plan status, monthly price, next billing date, included services, remaining credits for the current period, and full billing history. Downloadable copy of the current membership agreement. Appointment booking integrated with the client's credit balance so members see at the point of booking whether today's appointment uses a credit or will be charged separately -- removing the uncertainty that causes members to call before booking. Upcoming treatment reminders sent to members who have unused credits approaching an expiry date, prompting them to book before the credit expires. Portal access via email link without requiring the client to maintain a password, reducing friction at the point of logging in.

Automatic renewal at the end of the minimum term with an advance notification to the client explaining that the membership will continue at the same monthly rate unless cancelled. Cancellation requests received via the portal or front desk are checked against the minimum term -- if the term has not been met, the system calculates the remaining obligation and presents it to the member before confirming the cancellation. Pause requests for members who are travelling or temporarily unable to attend are managed with a configurable maximum pause duration, during which billing is suspended and credits are frozen. Lapsed member reactivation workflow with a configurable re-enrolment offer -- a discounted first month or a bonus credit -- sent to members who cancelled in the prior 90 days, managed from the staff dashboard without manual Stripe configuration.

Monthly recurring revenue from memberships shown by tier so leadership can see which plan is generating the most predictable revenue. Active member count by tier with a trend line showing growth or decline over the trailing 12 months. Churn rate with cancellation reason capture -- reasons collected at the point of cancellation so the practice can identify whether churn is driven by price, relocation, lack of perceived value, or other factors. Credit utilisation rate by tier shows how many allocated credits are being redeemed versus expiring unused -- a high unused rate indicates the membership does not match client treatment frequency, and the data supports plan design decisions. Revenue per member compared to non-member revenue per client by treatment type. Upgrade and downgrade migration patterns showing which tiers clients move between.