Mental Health Telehealth Platform Development

Browser-based video with no app download required for clients. Waiting room with client arrival notification so the therapist controls when the session starts. Session recording with consent management -- clients opt in, recordings are stored in the clinical record with access controls. Bandwidth adaptation reduces quality gracefully when connectivity is poor rather than dropping the session. Video infrastructure is HIPAA-eligible with a BAA in place -- not a general-purpose conferencing tool with a HIPAA marketing claim. Therapist clinical interface shows previous session notes and intake scores alongside the video window.

Clinician profiles with specialisms, therapeutic modalities, insurance panels accepted, languages spoken, and real-time availability. Client matching flow based on presenting concern, demographics, insurance, and preferences -- structured so the client is directed to available therapists who fit their needs rather than browsing a directory. Matching logic is configurable by the practice: manual review before confirmation, automated assignment, or client choice from a shortlist. New therapist onboarding captures the same profile fields so matching logic applies consistently across the roster.

Structured intake questionnaire capturing presenting concerns, mental health history, current medications, risk history, and goals for therapy. Insurance information collection and verification before the first session so coverage status is confirmed before the appointment. Consent form e-signature built into the onboarding flow -- informed consent, telehealth consent, and privacy notice collected digitally with a timestamped record. Safety screening with a defined escalation path for clients who report active risk. All intake data flows into the clinical record so the therapist reviews it before the first session.

Client self-scheduling within the therapist's defined availability -- session type, duration, and modality rules set by the clinician. Recurring appointment series created at the first booking for ongoing therapy clients. Automated reminder sequence -- email and SMS at 48 hours, 24 hours, and one hour before the session. Cancellation and rebooking workflow with cancellation policy enforcement and late cancellation tracking for billing purposes. Therapist schedule management showing confirmed appointments, cancellations, and available slots without a separate calendar tool.

Secure messaging between client and therapist outside session hours -- stored in the clinical record, not in email. Homework assignment and completion tracking: the therapist assigns an exercise or worksheet, the client completes it in the app, and completion status is visible before the next session. Mood check-in prompts sent to clients between sessions with responses stored for clinical review. Psychoeducation content library linked to treatment goals so therapists can assign specific materials. Outcome measures -- PHQ-9, GAD-7, PCL-5 -- delivered and scored between sessions with results available in the clinical interface.

Insurance claim generation from the closed session with correct mental health CPT code application, telehealth modifier, and diagnosis code linkage. Self-pay payment collection at or before the session with card-on-file support. Superbill generation for out-of-network clients who self-submit to their insurer. Sliding scale fee management where practices offer income-based pricing -- fee tiers configurable by the billing administrator. Payment status visible in the therapist's appointment view so outstanding balances are flagged before the next session.