Quotes built on spreadsheets that sales reps email manually -- no consistent pricing, no way to track which quotes converted, and no link from accepted quote to the operations team scheduling the job?
Crew and vehicle allocation done the day before by phone -- last-minute change because a job runs long and everything downstream has to be manually reshuffled?
Moving Company Booking and Dispatch Software
Custom booking and dispatch software for moving companies -- from online survey and quote generation through crew scheduling, vehicle dispatch, and post-move communication.
Generic booking tools handle appointment scheduling. They don't handle volume-based pricing with distance and access factors, crew size requirements per move type, or vehicle capacity matching -- and they don't link the accepted quote directly to the operations team scheduling the job.
Online survey and quote generation with instant pricing
Crew and vehicle scheduling linked to accepted quotes
Day-of dispatch with GPS tracking and status updates
Customer communication from booking through to completion
RaftLabs builds custom booking and dispatch software for moving companies -- online or in-home survey and quote generation, accepted-quote-to-job conversion, crew and vehicle scheduling, day-of dispatch with GPS tracking, and automated customer communication from booking through to completion. A custom system is appropriate when quote complexity, crew scheduling rules, or vehicle allocation logic goes beyond what generic booking platforms support. Projects typically deliver in 12-14 weeks at a fixed cost.
100+Products shipped
·24+Industries served
·FixedCost delivery
·12-14Week delivery cycles
Booking and dispatch software built for the operational complexity of a moving company
A moving company quote is not a simple price lookup. Volume, distance, access difficulty at collection and delivery, floor level, parking restrictions, and move date all affect the price. When quotes are built by hand in a spreadsheet, pricing consistency depends entirely on who is doing the calculation. A new sales rep and an experienced one will produce different numbers for the same job.
The gap between accepting a quote and scheduling the move is where information gets lost. The customer said yes, the deposit is paid, and now the operations team needs to know how many crew members, which vehicle size, what time to arrive, and how long to block the day. If that handover happens by phone or email between two systems that don't talk to each other, the risk of double-booking, wrong vehicle dispatch, and crew arriving without the right information is real.
A booking and dispatch system built for a moving company connects the quote, the booking, the crew, the vehicle, and the customer in a single workflow -- so the information captured during the survey is the same information the crew sees on their mobile on move day.
What we build
Quote and survey management
Online self-survey flow for customers to capture inventory by room, with a volume and weight estimate calculated from item selection. In-home survey workflow for sales reps -- structured item capture on mobile, access notes for collection and delivery addresses, parking and floor level details. Pricing calculation applies distance, access factors, move date, and volume to a configurable rate card and produces an instant quote. Quote document generated and sent to the customer by email, with an online accept and e-sign link. Accepted quotes convert directly to a booked job with all survey data carried forward -- no re-entry by the operations team. Quote conversion tracking shows which quotes were accepted, declined, or have not yet responded.
Job scheduling and crew assignment
Accepted quote triggers job creation with move date, time window, collection and delivery addresses, inventory volume, and access notes pre-populated. Crew size requirement calculated from job volume and type. Crew assignment selects from available staff with the right qualifications -- HGV licence, piano removal certification, fragile packing -- for the job requirements. Vehicle type and capacity matched to the job's volume estimate. Multi-day move support for large commercial or residential relocations requiring overnight stops or phased collection and delivery. Scheduling view shows all booked jobs per day with crew and vehicle allocation, capacity flags for overbooked days, and a drag-and-drop reschedule interface.
Dispatch and day-of operations
Crew mobile app shows full job details -- customer name, collection and delivery addresses, access notes, inventory list, move time window, and any fragile or high-value items flagged during survey. Truck load checklist completed at collection with photo capture of items before loading. GPS tracking of vehicle in transit so office staff can monitor progress without calling the driver. Status updates from the crew app -- job started, collection complete, in transit, delivery complete -- trigger automated customer notifications at each stage. Delivery confirmation captured on mobile with customer sign-off. Any items not loaded or any damage noted captured against the job record at point of occurrence.
Vehicle management
Vehicle fleet record with each vehicle's capacity, type, and availability. Capacity planning per job ensures vehicle assigned can accommodate the surveyed volume. Maintenance schedule per vehicle -- service due dates, MOT expiry, and any downtime periods -- factored into availability so a vehicle out for service does not appear as available on the dispatch board. Licence and certification tracking for HGV vehicles. Fuel and operating cost recorded per job for gross margin visibility per move. Vehicle utilisation report across any date range showing jobs per vehicle, capacity used versus capacity available, and empty miles per route.
Customer communication
Booking confirmation sent immediately when a quote is accepted and deposit received -- job details, move date, time window, and contact details for the operations team. Pre-move checklist sent 48 hours before move day -- packing guidance, items to set aside, parking arrangements at collection and delivery. Move-day reminder the morning of the job with estimated arrival time and crew contact number. Crew on-the-way notification triggered when the vehicle leaves the depot, with GPS-calculated ETA. Delivery confirmation with a summary of the completed move. Post-move feedback request with a rating and comment form, responses stored against the job record.
Storage and additional services
Storage unit booking linked to the move record -- customer selects storage at quote stage or adds it after booking, with unit size and duration pre-calculated from survey inventory. Packing materials add-on with item selection and pricing applied to the job invoice. Insurance product selection at booking with coverage level and cost added to the quote. Partner service referrals -- cleaning, handyman, key collection -- managed as linked bookings within the same job record. Storage inventory logged at check-in and accessible by the customer via portal. Storage exit request and delivery scheduling handled through the same dispatch workflow as a standard move.
Frequently asked questions
The survey and quote tool supports multi-location moves -- separate collection addresses feeding into one delivery, or one collection delivering to multiple addresses. Each location has its own access notes, floor level, parking details, and time constraints. The pricing calculation accounts for the additional stops and access difficulty at each point. The resulting quote shows a breakdown by location if required. When the quote converts to a job, all location details carry into the dispatch record so the crew app shows the correct sequence of stops with navigation and access notes for each address. Multi-day moves are handled as a single job spanning multiple days with separate collection and delivery events.
When a job runs long or a crew member is unavailable on the day, the dispatch board shows the impact on remaining jobs for that crew and vehicle. The system flags which downstream jobs are at risk and presents reallocation options -- assigning a different crew or vehicle with capacity, or contacting the customer to adjust the time window. Customer notification for time window changes is sent from the dispatch board with a single action rather than requiring a manual phone call. Changes to crew assignment or vehicle update the crew mobile app immediately so the affected team sees the revised job list. The change is logged against the job record with a timestamp and reason for any post-job queries.
Yes. Residential and commercial moves have different rate cards, crew requirements, and job structures. Commercial moves often involve packing services, furniture disassembly and reassembly, IT equipment handling, and phased moves across multiple days. The system supports separate job types with type-specific survey flows, rate cards, and crew qualification requirements. Commercial accounts can be managed with multi-user access so the client's facilities manager, finance contact, and site manager see only the information relevant to them. Commercial job reporting -- cost per site, move completion status, storage inventory -- is available at account level for clients managing a relocation project across multiple premises.
A focused system covering online quoting, job scheduling, crew and vehicle assignment, day-of dispatch with GPS, and customer communication typically delivers in 12-14 weeks. Adding storage management, additional services, vehicle fleet management, and commercial account features extends the scope to 16-20 weeks. We scope in detail before committing to a timeline -- the complexity of your rate card, the number of vehicle types, crew qualification rules, and any existing systems to integrate all affect the build. Cost is fixed and agreed before development starts. We'll tell you directly if an existing platform would meet your needs at lower total cost.
