• Project managers updating status in a tool that doesn't connect to time tracking or resourcing -- three separate systems that don't talk to each other, so the project health view is always a week out of date?

  • Resource allocation decided by gut feel because there's no visibility into who's available, what's on the bench, and which projects are approaching capacity?

Professional Services Project Management Software

Three separate systems -- a PM tool, a time tracker, and a resourcing spreadsheet -- that do not talk to each other produce a project health view that is always a week out of date. By the time someone collates the status, the window to act on budget overruns or resource constraints has closed.

We build custom project management software for consulting firms, agencies, and professional services companies. Project delivery, resource planning, time tracking linked to project budget, and client reporting in one system -- so project health is visible as it happens, not after the fact.

  • Project delivery tracking with milestones, tasks, and dependencies

  • Resource planning and utilisation reporting

  • Time tracking linked to project budget and billing

  • Client-facing project dashboards and reporting

Professional services project management software connects project delivery, resource planning, time tracking, and client reporting in one system -- so project health is based on real data rather than manual collation from separate tools. RaftLabs builds custom project management platforms for consulting firms, agencies, and professional services companies that need delivery tracking and resource visibility built around how they actually run engagements.

Vodafone
Aldi
Nike
Microsoft
Heineken
Cisco
Calorgas
Energia Rewards
GE
Bank of America
T-Mobile
Valero
Techstars
East Ventures
100+Products shipped
24+Industries served
FixedCost delivery
12-14Week delivery cycles

Why generic project management tools don't work for professional services

Generic PM tools track tasks. Professional services firms track revenue, utilisation, margin, and client relationships alongside tasks. When a task is behind schedule in a product company, a sprint deadline slips. When a task is behind schedule on a consulting engagement, a billing milestone is missed, a client expectation is broken, and a resourcing decision needs to be made immediately.

The other problem is that generic tools are isolated. The PM tool shows task status. The time tracking tool shows hours logged. The resourcing spreadsheet shows who is allocated where. None of them agree on the same view of a project, and producing a coherent picture requires someone to manually pull data from all three. That person spends significant time on that collation work every reporting cycle, and the output is still a week old by the time decisions are made from it.

A custom professional services project management platform connects delivery tracking, time data, and resourcing in one place. Project health is calculated from real data -- hours logged against budget, milestones completed against plan, resources allocated against demand. Project managers see the real picture. Senior partners see it without asking for it.

What we build

Project setup and scoping

Project creation with phases, deliverables, milestones, and budget allocation by phase. Project template library for recurring engagement types -- strategy consulting, implementation, audit, or agency retainer -- so each new project starts from the right structure rather than a blank canvas. Scope change management with a change request workflow that documents what changed, the budget impact, and client approval before the project baseline is updated. Fee structure configuration at the project level -- fixed price, time and materials, retainer, or milestone-based -- so billing rules are set up correctly from the start.

Task and milestone management

Task assignment with due dates, dependencies, and allocated team member. Milestone tracking with RAG status -- green, amber, red -- based on task completion and time elapsed against plan. Blocker flagging that surfaces at the project level so project managers see impediments without waiting for a status meeting. Automated status roll-up from tasks to milestones to project health so the project view reflects actual progress rather than a manually updated status field. Overdue task reports distributed to team members and project managers on a defined schedule without manual chasing.

Resource planning and utilisation

Staff capacity view across all active projects and confirmed future work, showing available hours by person and week. Forward-looking demand view that shows what resourcing is needed for projects moving into delivery in the next four to eight weeks. Skill-based assignment that filters available staff by the competencies required for the role on the project. Utilisation target and actual reporting by team member and practice group -- showing billable versus non-billable hours and where each person sits against target. Bench visibility showing unallocated staff and their available hours so resourcing decisions are made on real data.

Time tracking

Timesheet submission linked to project, phase, and task -- so time entries land in the right place without manual reconciliation. Weekly timesheet with a quick-entry interface and timer option for time captured as work happens rather than reconstructed at end of week. Timesheet approval workflow with project manager review before hours are posted to the project budget. Budget burn tracking showing hours and cost consumed against project budget at the task, phase, and project level. Alert on threshold breach -- configurable at 75% and 90% budget consumption -- so project managers are notified before the project is over budget rather than after.

Client reporting and portal

Automated status report generation from project data -- milestone status, task completion, budget burn, and risks flagged -- so project managers produce a client-ready report without manually compiling it. Client-facing project portal where clients track milestone status, view budget burn, access deliverables, and communicate with the engagement team without calling for updates. Deliverable sign-off workflow in the portal captures client approval with a timestamp, replacing email sign-off chains. Report branding and formatting match the firm's standards without additional design work each reporting cycle.

Financial reporting

Revenue forecast from active projects based on milestone dates and billing schedules -- showing expected billing for the next rolling 12 weeks. Margin by project and client combining fee revenue, staff cost at cost rate, and direct expenses. WIP reporting showing earned but unbilled revenue by project so billing bottlenecks are visible before they affect cash flow. Utilisation reporting by team member and practice group for the compensation or review period. Pipeline-to-delivery conversion reporting showing which opportunities converted and at what fee level versus initial scope.

Frequently asked questions

A generic PM tool tracks tasks, due dates, and assignees. Professional services software connects task management to the financial model of the engagement -- budget consumption, billing milestones, resource cost, and margin. It handles multiple billing models in the same platform: fixed price projects, time and materials engagements, retainers, and blended arrangements. It provides utilisation reporting by team member so business leaders can see where capacity is being consumed and whether billable hours are tracking against target. And it produces client-ready reporting without requiring a project manager to collate data from separate tools.

Resource planning and project scheduling are connected through the project plan. When a task is created and assigned to a person, the system records that person's commitment for the hours and dates on that task. The resource view aggregates those commitments across all projects to show each person's total allocation by week. When a new project is being set up, the resource planning view shows which people have capacity in the relevant time window. When a project slips its schedule, the impact on the resource plan is visible immediately -- the resource still shows as committed even if the task date moved, prompting a resourcing conversation before a conflict becomes a delivery problem.

Yes. Billing model is configured at the project level. Fixed price projects track time and cost against budget for internal profitability but generate invoices at milestone completion or on a defined schedule rather than from a time log. Time and materials projects generate invoices from approved timesheets against the client rate card. Retainer projects have a monthly billing amount with hours tracked against a retainer hours bank. A single client can have multiple active engagements of different types, each with the correct billing model. The financial reporting consolidates across all engagement types so revenue and margin reporting is not split by billing model.

A professional services project management platform covering project setup, task and milestone management, time tracking, resource planning, and financial reporting for a firm of 20 to 100 people typically takes 14 to 18 weeks from requirements sign-off to go-live. Client portal and automated reporting add four to six weeks. Integrations with accounting systems -- Xero, QuickBooks, Sage, or NetSuite -- add two to four weeks depending on the system. We migrate historical project and client data where the source system supports export. Fixed cost, agreed before development starts.

Related professional services software

Talk to us about your project management software project.

Tell us how your firm manages delivery, resources, and client reporting today and where the gaps are. We will scope a platform built around how your engagements run.