Care plans in paper files that carers can't access on the go -- carers arriving at a client's home without knowing about a medication change from yesterday's GP visit?
Scheduling done in spreadsheets, with carer availability tracked by phone -- last-minute sick cover managed by the coordinator calling down a list?
Senior Care Management Software Development
Home care agencies and residential care operators manage life-critical information -- medication records, care plans, incident reports, and carer schedules -- in a combination of paper files, phone calls, and spreadsheets. A medication change documented in the office doesn't reach the carer at the client's home. A last-minute sick call is managed by the coordinator calling down a list.
We build custom care management software for home care agencies, residential care homes, and senior care operators. Digital care plans, mobile carer access, scheduling with availability matching, medication tracking, and family portals -- connected in one system built for the regulatory and operational demands of senior care.
Digital care plans accessible by carers on mobile
Carer scheduling with availability and skills matching
Medication management and administration recording
Family portal for care updates and communication
Custom senior care management software manages the full care delivery cycle -- digital care plans, carer scheduling, visit check-in and check-out, medication recording, incident reporting, and family communication -- in one system accessible on mobile. It connects the coordinator's office to the carer in the field in real time. RaftLabs builds care management software for home care agencies, residential care homes, and senior care operators that need more control and visibility than paper records or spreadsheet-based rostering provide.
100+Products shipped
·24+Industries served
·FixedCost delivery
·12-14Week delivery cycles
Paper records and spreadsheet rosters are not a care management system
The core operational problem in senior care is information reaching the right person at the right time. A care plan updated after a hospital discharge needs to be in the carer's hands before they arrive at the client's home that afternoon -- not emailed as a PDF and hoped to be read. A medication change needs to be flagged in the system so the carer sees it at the visit, records administration, and the coordinator can confirm it happened.
Carer scheduling in spreadsheets is a different problem. Coordinator time spent on the phone managing availability, cover, and shift confirmations is time not spent on care quality, client assessments, or family communication. A scheduling system with real-time carer availability, skills matching, and automated shift confirmation frees that time without requiring a larger coordination team.
We build care management software for agencies and care homes that have outgrown paper and spreadsheets. The goal is always the same: coordinators with full visibility, carers with the information they need at the visit, and families with the confidence that comes from knowing what's happening in real time.
What we build
Care plan management
Digital care plans covering personal care tasks, medication, dietary requirements, mobility, cognitive support, and social needs. Care plan creation from initial client assessment with structured sections per care domain. Review cycle management with scheduled review dates, overdue review alerts, and version history so every change is documented with the date, reason, and authorising staff member. Multi-disciplinary sign-off workflow for care plans requiring clinician or family approval before activation. Care plan accessible on the carer's mobile device before and during the visit. Plan updates visible to carers immediately -- no delay between the office making a change and the carer in the field seeing it.
Carer scheduling and rostering
Carer profiles with availability patterns, skills, qualifications, and client preferences. Client-carer matching based on required skills, language, location proximity, and stated client preferences. Recurring schedule management for regular visits with configurable frequency per client care plan. Absence and cover management: when a carer calls in sick, the system identifies available qualified carers for that client and presents cover options. Shift confirmation by SMS or app notification with carer acknowledgement tracking. Schedule dashboard showing all visits for the day: confirmed, pending, in progress, and completed. Route optimisation for home care carers with multiple visits in a shift.
Visit management and electronic call monitoring
Carer mobile app with GPS-verified check-in and check-out at each visit. Task completion recording against the care plan -- each task marked complete or not completed with a reason. Observation notes captured during the visit: mood, appetite, mobility, and any changes in condition. GPS location recorded at check-in and check-out for verification purposes. Late arrival and missed visit alerts sent to the coordinator in real time so gaps in care are identified before they become safeguarding events. Visit summary visible to the coordinator immediately after check-out. Offline mode for areas with poor mobile coverage -- data syncs when connectivity returns.
Medication management
Medication Administration Record (MAR chart) for each client with scheduled and PRN medications listed. Carer records administration at the visit -- medication given, dose, time, and carer identity. Missed dose alert sent to the coordinator when a scheduled medication is not recorded by the expected time. PRN medication tracking with reason for administration and quantity used. Medication change audit trail: every addition, removal, or dose change documented with the authorising clinician and effective date. GP visit and prescription change recording so the care plan and MAR chart stay current after every clinical contact. Controlled drug recording with dual-signature requirement where the care setting requires it.
Incident and safeguarding management
Incident capture on the carer's mobile at the time of the event -- what happened, when, who was present, and immediate action taken. Severity classification with automatic escalation rules: a fall with injury notifies the coordinator immediately; a minor skin tear follows a standard reporting workflow. Manager notification by SMS and in-app alert for incidents above a defined severity threshold. Investigation and outcome recording with assigned owner and target resolution date. CQC and regulatory reportable incident flagging with report generation in the required format. Incident trend reporting by client, carer, and incident type for quality management and regulator submissions. Safeguarding referral recording with local authority case reference.
Family portal and communication
Family-facing portal where authorised family members see the client's care plan, daily visit summaries, carer notes, and health observations. Visit confirmation notification sent to family when the carer checks in and checks out so they know the visit happened. Health observation updates visible in near-real time -- family members know about a change in condition without waiting for a phone call. Secure messaging between family members and the care coordination team, stored against the client record. Emergency contact management with tiered access -- an adult child managing finances sees billing; a sibling sees visit summaries; a healthcare proxy sees the care plan. Configurable notification preferences per family member.
Frequently asked questions
We build for home care agencies (domiciliary care) and residential care settings including care homes, assisted living facilities, and supported living providers. The core platform -- care plans, carer scheduling, visit management, medication recording, incident reporting, and family communication -- applies across all settings. Home care agencies have specific requirements around route scheduling, GPS visit verification, and EVV compliance in the US context. Residential care homes have different requirements around shift rostering, on-site visit logging, and controlled drug management. We design the system for your specific care setting during the discovery phase so the workflow matches how your coordinators and carers actually operate.
Electronic call monitoring (ECM) uses the carer's mobile app to record a GPS-verified check-in at the start of each visit and a check-out at the end. The system records the carer's identity, the client's location, the visit start and end times, and the tasks completed. This data meets the visit verification requirements for local authority spot-check audits and, in the US, meets the six data points required for EVV compliance under the 21st Century Cures Act. If a carer checks in more than 15 minutes late or fails to check in at all, the coordinator receives an alert so they can contact the carer or arrange cover before the visit is missed. The visit record is stored against the client file and is available for CQC inspection or local authority audit.
In the UK, we design for CQC Key Lines of Enquiry -- Safe, Effective, Caring, Responsive, and Well-led -- with documentation and audit trail requirements built into the system. Care plan version history, incident records, medication administration logs, and visit verification records are all maintained in formats suitable for CQC inspection. In the US, we design for EVV compliance under the 21st Century Cures Act, Medicaid billing workflows, and the specific documentation requirements of your state waiver programme. The software provides the technical infrastructure for compliance -- your registered manager or compliance team should review that policies, training, and governance meet the full regulatory standard for your registration.
A care management system covering digital care plans, carer scheduling, mobile visit management, and medication recording for a home care agency or care home typically takes 16 to 20 weeks from requirements sign-off to go-live. Adding a family portal, incident management workflows, and detailed regulatory reporting typically adds four to six weeks. US-based agencies requiring EVV integration with a state aggregator add four to eight weeks depending on the aggregator's technical specifications. We migrate existing client and carer records from your current system -- paper or digital -- so coordinators are not starting from an empty database. Fixed cost, agreed before development starts.
