Telecommunications Software Development

Subscriber lifecycle management covering activation, plan changes, add-on provisioning, porting, and suspension -- with a back-office interface for support agents and a self-service layer for customers. Account records that connect subscriber identity, SIM and device assignments, service entitlements, and billing history in one place. Multi-product subscriber management for operators running mobile, broadband, and fixed voice services from the same platform. MVNO-specific provisioning flows that orchestrate activation and number porting with your host network operator.

Real-time network monitoring dashboards that surface fault conditions before customers report them. Alert thresholds configured by network element type and severity -- with escalation paths that route critical alerts to on-call engineers without manual triage. Historical performance data for trend analysis and capacity planning. Integration with SNMP, NetFlow, and vendor-specific APIs from major network equipment providers. Fault ticket generation that links network events to the affected subscriber population so the support team knows the scope before the call queue builds.

Rating engines built for complex plan structures -- usage-based charging, tiered rates, bundle consumption tracking, and roaming rate application. Invoice generation with the line-item detail subscribers expect and the format your finance team needs. Dunning management for overdue accounts with configurable escalation steps before suspension. Tariff management interfaces that let your product team configure new plans and bundle logic without engineering changes. Revenue assurance reporting that identifies rating gaps and unbilled usage before they become write-offs.

Support tooling that gives agents a full subscriber view -- account status, usage history, active services, and previous interactions -- without switching between systems. Trouble ticket management with categorisation, priority assignment, and escalation routing. Integration with network monitoring so fault tickets raised by the operations centre link to the subscriber accounts affected. SLA tracking and reporting for both network faults and customer support tickets. Self-service ticket submission and status tracking for customers who prefer not to call.

Lawful intercept interfaces compliant with jurisdiction-specific requirements. Number portability management for MNP requests. Data retention controls that enforce storage periods for call detail records and subscriber data under applicable regulations. Regulatory reporting outputs for spectrum licence obligations, interconnect settlement, and universal service reporting. Audit trail management where every change to subscriber records, rating rules, and access controls is logged with user identity and timestamp.

Churn prediction models built on your subscriber usage data -- identifying patterns in usage decline, service complaint frequency, and payment behaviour that precede cancellation. Retention campaign tooling that triggers outreach to at-risk subscribers before they initiate a cancellation. Agent-facing churn risk indicators so support agents can make informed retention offers during inbound calls. Reporting that tracks retention campaign outcomes against the churn predictions that triggered them.