Are your dispatchers logging into five carrier portals every morning just to check shipment status?
How many carrier invoice disputes does your team handle manually each month?
Every hour your team spends on manual shipment tracking is an hour your margins shrink
Logistics operations run on data that's spread across carrier portals, warehouse systems, and email threads. Your team coordinates it manually, which means delays get caught late, invoices get paid wrong, and customers call asking where their shipment is. We build logistics automation that connects your carriers, warehouse, and customer-facing systems so the data flows automatically — and your team handles exceptions instead of routine updates.
Shipment status updates sent to customers automatically when carrier data changes
Carrier rate shopping and booking handled in seconds, not minutes per shipment
Delivery exceptions flagged and routed to the right person before customers notice
Carrier invoices reconciled against booked rates automatically at period close
RaftLabs builds logistics automation covering shipment tracking and status notifications, multi-carrier rate shopping and booking, warehouse operations, proof of delivery workflows, delivery exception handling, customs documentation, driver dispatch, and carrier invoice reconciliation. Projects are scoped at a fixed cost and typically ship in 10 to 14 weeks.
The logistics problem isn't visibility — it's manual coordination
Most logistics operations aren't short on data. Carriers produce tracking events. Warehouses produce pick-and-pack records. Customers produce orders. The problem is that someone has to manually pull all of it together, compare it, act on it, and communicate it.
That coordination work is where delays compound, errors hide, and your best operators spend their time on tasks that shouldn't require their judgment at all. We build the automation layer that handles routine coordination so your team focuses on decisions, not data entry.
What we build
Shipment tracking and status notifications
When a shipment status changes with the carrier, your customer and internal team should know instantly — not when someone checks the portal. We connect to carrier APIs across your network, normalize tracking events into a single status taxonomy, and trigger outbound notifications (email, SMS, or in-app) at configurable milestones: confirmed, picked up, in transit, out for delivery, delivered, exception. Your customer contact rate for "where is my order" drops materially in the first month.
Carrier rate shopping and booking
Getting the best rate on each shipment requires pulling live quotes from multiple carriers, comparing against service requirements and contracted rates, and booking the winner — a process that takes minutes per shipment when done manually at volume. We automate rate shopping across your carrier network, apply your selection rules (cheapest within SLA, preferred carrier by lane, weight breaks), and book the shipment automatically. Your team reviews the exceptions, not every individual booking.
Delivery exception handling
Failed deliveries, damaged goods, address errors, and missed windows need fast handling before they become customer complaints or redelivery costs. We build exception detection that monitors shipment data for anomalies, classifies the exception type, and routes it to the right person with the relevant context already attached. Adjusters or customer service reps see the issue, the shipment history, and the recommended action — not a raw carrier alert in a shared inbox.
Proof of delivery workflows
Proof of delivery collection — signature capture, photo confirmation, timestamp — needs to flow from the driver's device into your system of record without manual upload steps. We connect driver apps and carrier POD systems to your WMS or OMS, so delivery confirmation is recorded automatically, disputes have an audit trail, and invoicing can trigger on confirmed delivery rather than waiting for someone to manually update a record.
Carrier invoice reconciliation
Carrier invoices routinely contain errors: incorrect weights, wrong service codes, missing discounts, duplicate charges. Catching them manually requires matching each line item against the original booking — time-consuming enough that most operations just pay and move on. We automate the reconciliation: carrier invoices are matched against booked rates and shipment records, discrepancies are flagged with the variance amount, and dispute documentation is generated automatically. Recovery rates typically justify the automation cost within a few months.
Customs documentation and driver dispatch
Cross-border shipments generate paperwork that follows rigid templates: commercial invoices, packing lists, certificates of origin. We automate customs document generation from your shipment and product data, reducing manual preparation time and the risk of errors that delay clearance. For driver dispatch, we build routing and assignment automation that allocates jobs based on driver availability, location, vehicle capacity, and delivery window requirements.
Where is your logistics team spending the most manual hours?
We scope logistics automation projects at a fixed cost. One conversation is enough to identify what's worth building first.
Related services
Logistics automation by industry
Logistics Software -- freight management, TMS, warehouse operations
Manufacturing Software -- supply chain integration, production scheduling
AI for Logistics -- demand forecasting, route optimisation, anomaly detection
Frequently asked questions
The highest-value targets are processes that are high-volume, rule-based, and currently handled manually. Shipment tracking is the most common starting point — manually logging into carrier portals to check status and then relaying updates to customers is the definition of automatable work. Carrier rate shopping is another: pulling live rates from multiple carriers, comparing against your contracted rates, and selecting the optimal carrier by cost or transit time can happen automatically at the point of order. Invoice reconciliation is a significant one — matching carrier invoices against booked rates, flagged discrepancies, and generating dispute documentation catches billing errors that otherwise get paid. Delivery exception handling (damaged goods, missed delivery windows, address failures) can be automatically flagged, categorized, and routed to the right team member rather than landing in a generic inbox. Proof of delivery collection and customs documentation generation are also strong automation candidates for cross-border operations.
We've built integrations with major carriers including FedEx, UPS, DHL, USPS, and regional carriers across Europe, as well as multi-carrier shipping APIs like EasyPost, ShipBob, and Shippo. On the warehouse side, we've connected to WMS platforms including Manhattan Associates, Blue Yonder, Fishbowl, and custom-built systems. We also integrate with TMS platforms, ERP systems like SAP and NetSuite, and e-commerce platforms including Shopify, Magento, and WooCommerce. If a system has an API or produces data exports, we can connect to it. The integration map is defined in the first two weeks of the project and agreed before development starts. If you're running on a proprietary or legacy system, we've handled that too — the approach is different but the outcome is the same.
The core mechanic is a polling or webhook integration with your carrier APIs. When a shipment status changes — picked up, in transit, out for delivery, delivered, exception — the carrier pushes or we pull that event, map it to your internal status taxonomy, and trigger the appropriate downstream action. That might be a customer notification (email or SMS with tracking link), an internal status update in your OMS or TMS, a flag for the exceptions team, or a proof-of-delivery record written to your system. The customer never needs to check the carrier portal — status updates reach them proactively. For your team, the exception queue contains only shipments that actually need human attention, not everything in transit. Most operations see a significant reduction in inbound 'where is my order' contacts within the first month after launch.
Scope determines both. A focused automation — for example, multi-carrier rate shopping connected to your current OMS, or automated shipment status notifications — typically costs less and ships in 6 to 8 weeks. A broader project covering carrier integration, warehouse triggers, proof of delivery, invoice reconciliation, and exception routing is a 12 to 16 week build. We scope everything at a fixed cost before development starts. The scoping call takes 60 to 90 minutes, after which we produce a proposal with a defined scope, fixed price, and delivery timeline. If you've already tried to build something that stalled, we can also audit what exists and advise on whether it's faster to extend or rebuild.