Team spending hours on manual data entry, copy-paste between systems, or report generation?
Automation project started but bots breaking with every system update?
Robotic Process Automation (RPA) Services
Robotic process automation handles the rule-based, repetitive work that consumes your team's time without adding judgment or creativity. Data entry, form processing, system-to-system transfers, report generation, email routing.
We build RPA solutions that automate specific workflows -- either with dedicated RPA platforms (UiPath, Automation Anywhere, Power Automate) or with custom code when a platform is overkill. The right tool for the workflow, not the most expensive platform.
UiPath, Automation Anywhere, Power Automate, and custom code automation
Attended and unattended bots for different workflow requirements
Integration with your existing systems -- ERP, CRM, web portals, desktop apps
ROI measurement built into every automation project
RaftLabs delivers robotic process automation services for rule-based, repetitive business workflows -- data entry, form processing, cross-system data transfers, report generation, and invoice processing. We work with UiPath, Automation Anywhere, Power Automate, and custom code automation depending on the specific workflow requirements and existing technology environment. Every RPA engagement includes process documentation, bot development, testing, deployment, and ongoing maintenance to keep bots running as underlying systems change.
The honest case for RPA
RPA is not always the right answer. If the systems you need to connect have APIs, API integration is more reliable and cheaper to maintain than a bot reading screens.
RPA is the right answer when:
The system has no API and no integration pathway
The API exists but access is restricted or expensive
The volume is high enough that manual processing is a real cost
The process is stable enough that bot maintenance will not outrun savings
We tell you which of your automation candidates belong in RPA and which belong in API integration. Getting this wrong is expensive.
What we build
Finance and AP automation
Invoice data extraction and ERP posting, payment processing automation, bank reconciliation, expense report processing, and financial close reporting. Bots that move data from supplier portals, email attachments, and document uploads into your accounting system without manual entry. See our invoice processing automation page for deep coverage of AP automation.
HR and onboarding automation
New employee onboarding data entry across HR, payroll, IT provisioning, and benefits systems. Offboarding checklist automation. Timesheet and leave processing. Payroll data validation and cross-system reconciliation. Compliance reporting across HR systems. The typical onboarding process touches 5--8 systems -- RPA eliminates the manual coordination between them.
Customer data processing
Customer data extraction from portals, forms, and emails. CRM data entry from external sources. Order processing and status updates across systems. Customer onboarding form processing. Compliance data collection and regulatory reporting. Bots that free customer-facing teams from the data work that keeps them away from actual customer interaction.
Reporting and compliance
Automated report generation from multiple source systems, formatted and distributed on schedule. Regulatory filing data collection and submission. Compliance data aggregation from distributed systems. Audit trail automation for regulated processes. Report output delivered to email, shared drives, or business intelligence platforms.
Industry-specific RPA
We have built industry-specific RPA across healthcare (claims processing, prior authorisation), finance (trade processing, regulatory reporting), logistics (shipment status updates, customs documentation), insurance (policy issuance, renewal processing), and retail (inventory updates, supplier order processing). Industry-specific workflows have industry-specific compliance requirements built in.
Attended and unattended bots
Unattended bots run scheduled, without human involvement, for high-volume fully automated processes. Attended bots assist human workers in real time -- suggesting data, pre-filling forms, and handling the repetitive parts of workflows where a human remains in the loop for judgment. We design the right bot type based on the process -- not all automation candidates are fully unattended.
Tell us the process you want to automate.
Current volume, the systems involved, and the exceptions that require human judgment. We'll assess whether RPA is the right tool and give you a fixed-cost proposal.
Industry-specific RPA pages
We have built detailed guides for RPA in specific industries where the compliance and workflow requirements differ significantly:
RPA for Healthcare -- claims processing, prior auth, clinical documentation
RPA for Finance -- trade processing, reconciliation, regulatory reporting
RPA for Insurance -- policy issuance, claims intake, renewal processing
RPA for HR -- onboarding, payroll, benefits administration
RPA for Retail -- inventory, order processing, supplier management
RPA for Logistics -- shipment updates, customs, freight documentation
Related services
Business Process Automation -- end-to-end workflow automation including API integration
Intelligent Document Processing -- AI-powered document extraction and classification
Invoice Processing Automation -- AP and invoice workflow automation
Hyperautomation -- combining RPA, AI, and process mining
AI Workflow Automation -- AI-powered decision automation beyond rule-based RPA
Frequently asked questions
RPA is software that mimics human actions to perform rule-based tasks on computer systems -- entering data into forms, extracting data from websites or documents, moving information between applications, generating reports, and sending emails based on triggers. Unlike system integrations that connect via API, RPA interacts with applications at the UI layer -- which means it can automate systems that don't have APIs available. RPA is most valuable for high-volume, rule-based tasks that are currently done manually and don't require human judgment.
RPA automates tasks at the application interface level -- bots interact with screens, forms, and UIs the way a human would. Business process automation (BPA) is broader and includes API-based integrations, workflow orchestration, decision logic, and human-in-the-loop steps. RPA is often a component of a larger automation programme. If the systems you need to automate have accessible APIs, API-based integration is usually faster, more reliable, and cheaper to maintain than RPA. RPA is the right choice when: the system has no API, API access is not available to your team, or you need to automate a legacy application that cannot be integrated any other way.
High-value RPA use cases include: invoice processing and AP data entry, payroll data processing, HR onboarding data entry across multiple systems, compliance reporting and regulatory filing, customer data extraction from portals, order processing and ERP data entry, email classification and routing, and report generation and distribution. The best candidates are: high-volume (100+ instances per week), rule-based (clear decision logic, minimal exceptions), cross-system (data that has to move between multiple applications), and currently done manually.
A single bot automating a well-documented process takes 4--8 weeks from process analysis to production deployment. A programme with 5--10 bots takes 3--6 months. Most of the time is in process documentation and testing -- finding the edge cases that break the bot before users encounter them. We insist on process documentation before building because bots break when processes are not well-understood at the start.
Bot breakage due to UI changes is the most common RPA maintenance issue. We build bots with resilient selectors and fallback logic where possible to reduce breakage. When a system update breaks a bot, our maintenance agreements include priority fix timelines. For high-frequency breakage situations, we recommend evaluating whether API integration is available -- it is more reliable than UI automation and worth investing in when bots are frequently disrupted.
A single bot for a well-defined process runs $8,000--$20,000 for development and deployment. Multi-bot programmes with a Centre of Excellence setup, training, and ongoing governance run $40,000--$120,000. Platform licencing (UiPath, Automation Anywhere) is a separate recurring cost -- $5,000--$30,000/year depending on the platform and number of bots. Custom code automation avoids platform licensing costs and is often the right choice for simpler workflows.