• If an automated workflow that runs 500 times a day starts failing 10% of the time, how long before your team knows -- and how many affected records need to be manually recovered?

  • When a workflow fails and the team investigates, can they see exactly which step failed, what input it received, and what error was returned -- or does investigation start from scratch?

An automated workflow that fails silently is worse than no automation -- because the process still isn't happening, but nobody knows.

Workflow monitoring is the operational infrastructure that tells you when an automation isn't working -- before the business impact is discovered by a customer, a manager, or an auditor. Without monitoring, a failed automation is only noticed when the downstream effect (an order that wasn't created, an invoice that wasn't sent, a notification that never arrived) becomes visible. By then, recovery requires manual intervention across multiple affected records.

RaftLabs builds workflow monitoring software for automated business processes -- execution logging, failure alerting, SLA monitoring, and a dashboard that shows the operational health of every workflow in the system. For teams running automation that business processes depend on, where a silent failure has a real operational cost.

  • Execution log for every workflow run -- trigger received, each step executed, success or failure, and duration

  • Failure alerting delivered to Slack or email when a workflow fails -- with the event payload and error detail for immediate investigation

  • SLA monitoring tracking how long each workflow takes end-to-end with alerting when runs exceed the expected duration

  • Dead letter queue for failed events with one-click replay after the underlying issue is fixed

RaftLabs builds workflow monitoring software -- execution logging, failure alerting, SLA monitoring, dead letter queue, and replay -- for teams running automated business processes where silent failures have real operational costs. Standalone monitoring layer or integrated with existing workflow infrastructure. Most projects deliver in 4 to 8 weeks at a fixed cost.

Vodafone
Aldi
Nike
Microsoft
Heineken
Cisco
Calorgas
Energia Rewards
GE
Bank of America
T-Mobile
Valero
Techstars
East Ventures

Automation without monitoring is optimism. A workflow that runs 300 times a day is 300 opportunities for something to go wrong -- a downstream API returning an error, a field validation failing on an unexpected input, a timeout from a system that's under load. When none of those failures surface an alert, the first indication that anything is wrong is a downstream business effect: a batch of orders that didn't get created, a set of invoices that weren't sent, a queue of approvals that stalled without escalating.

The operational cost of discovering failures through business impact is always higher than discovering them through monitoring. Recovery means identifying the affected records, understanding what state each one is in, and processing them manually or via replay -- hours of work that compounds with every hour the failure goes undetected. Workflow monitoring software closes the gap between when a failure occurs and when the team knows about it, and gives them the tools to investigate and recover without starting from nothing.

What we build

Execution logging and trace

Immutable log of every workflow execution: trigger timestamp, trigger source, each step name and execution time, step input and output payload, final success or failure status. Searchable by workflow name, date range, trigger source, and execution status so finding a specific failed execution doesn't require scrolling through thousands of log lines. Individual execution trace showing the full path a specific event took through the workflow -- every step, every decision point, every system call -- so investigation of an anomalous execution starts from a complete picture rather than inference.

Failure alerting and classification

Real-time alert on workflow failure delivered to Slack, email, or PagerDuty within seconds of the failure being detected. Alert payload includes workflow name, the step that failed, the error message returned, and the original event that triggered the execution -- everything the investigating engineer needs to start diagnosis without opening the monitoring dashboard. Failure classification by error type (authentication failure, timeout, validation error, downstream system error) for pattern analysis over time. Suppression rules to avoid alert storms during known downtime windows when the failure volume is expected and already being addressed.

SLA and performance monitoring

Expected duration configuration per workflow: how long a normal execution should take end-to-end based on observed baseline. Alert when an execution exceeds the expected duration -- catching workflows that are hanging or degraded rather than failing explicitly, which would otherwise not trigger a failure alert. Percentile latency tracking (p50, p95, p99 execution time) for identifying performance regressions before they become outages. SLA compliance reporting showing the percentage of executions completing within the expected window, by workflow and by time period, for operational review.

Dead letter queue and retry management

Failed events stored in a dead letter queue with the full original payload and complete failure context -- the error, the step, and the execution trace at the point of failure. Manual review interface for inspecting a failed event and understanding whether the failure was a data problem, a system problem, or a logic problem before deciding to retry. One-click replay of a single event or bulk replay of all events from a specific time range after the underlying issue is resolved. Replay with a modified payload for cases where the original event contained a data error that needs correction before reprocessing. Audit log of all replay actions.

Workflow health dashboard

Operational dashboard showing all monitored workflows with success rate, failure rate, execution volume, and average duration for each. Trend view showing whether each workflow's health metrics are improving or degrading over the selected time window. Cross-workflow failure correlation to identify systemic issues -- all workflows failing simultaneously suggests an infrastructure or shared dependency problem, while a single workflow failing in isolation suggests a logic or data problem specific to that workflow. Executive summary view for stakeholders who need operational status without the technical detail of individual execution traces.

Anomaly detection and volume monitoring

Expected execution volume baseline per workflow per time period, based on historical patterns. Alert when execution volume drops significantly below baseline -- indicating that trigger events are not arriving as expected, which is a failure mode that produces no individual execution failures to alert on. Alert when execution volume spikes significantly above baseline, indicating a trigger event flood that may indicate a bug or upstream system issue. Business impact estimation showing how many downstream records are affected by a given failure count. Weekly workflow health summary report for operational teams.

Have automated workflows that need monitoring?

Tell us your current automation stack, what breaks most often, and how you find out when something fails. We'll scope the monitoring layer and give you a fixed cost.

Frequently asked questions

APM tools (Datadog, New Relic) monitor infrastructure and application code -- CPU, memory, request latency, error rates. Workflow monitoring tracks the execution of specific business processes -- was this invoice approval workflow triggered? Did it complete? How long did the approval step take? Which step failed and what was the error? APM tells you the application is healthy. Workflow monitoring tells you the business processes the application runs are completing correctly. Both are needed for a production automation system, and workflow monitoring data typically supplements APM rather than replacing it.

Yes. Workflow monitoring can be added as an observability layer over an existing automation system -- whether that's a custom-built workflow engine, a Make or n8n deployment, or Zapier. The integration approach depends on what logging and event hooks the existing system exposes. For custom workflow systems, monitoring hooks are added at each execution step. For platform-based automation, monitoring is built on top of the platform's execution history API and webhook events. We assess what's available during discovery.

A monitoring layer for an existing workflow system -- execution logging, failure alerting, and a health dashboard -- typically takes 4 to 6 weeks. A more complete system with SLA monitoring, dead letter queue, replay capability, and anomaly detection typically takes 6 to 10 weeks. Building monitoring alongside a new workflow system is more efficient than adding it after -- both are scoped together when the workflow is being built.

A monitoring layer added to an existing workflow system typically runs $12,000 to $30,000. A complete monitoring platform with dead letter queue, replay, anomaly detection, and a health dashboard built alongside a new workflow system typically runs $20,000 to $50,000. Fixed cost agreed before development starts.