Permits and Licensing Management Software

Online application forms for each permit and licence type -- building regulations applications, building control notices, business licence applications, premises licence variations, street works permits, and any other application types your service processes. Application forms configured to the specific data requirements and document requirements of each application type, with conditional logic that only shows the sections relevant to the applicant's specific circumstances. Automated fee calculation from the application details -- the building regulation charge category calculated from the type and estimated value of the works, the premises licence fee calculated from the rateable value or premises size. Application submitted with a reference number and a confirmation email sent immediately, so the applicant has evidence of submission without waiting for an acknowledgement from the service. Save and return functionality for complex applications that applicants cannot complete in a single session.

Officer workflow from receipt of application through case assignment, consultation, inspection, decision, and any post-decision case management. Case assignment by the team manager to the officer with appropriate expertise and available capacity, with the assigned officer notified and the case appearing on their caseload view. Statutory deadline tracking with the processing clock starting at the date of valid application and the deadline visible on the case throughout the processing period. Consultation management for applications that require statutory consultation with highways, drainage, heritage, or other bodies -- the consultation request sent from the case record and the response recorded against the case when it arrives. Decision recording with the decision notice generated from a template and the grounds for the decision documented in the case record. Appeals management for decisions that are appealed, with the appeal recorded against the original case and the outcome recorded when the appeal is determined.

Inspection scheduling from the case record -- the officer books an inspection, the booking confirmation is sent to the applicant or site contact, and the inspection appears on the officer's calendar. Site visit recording from the officer's mobile device -- the inspection outcome, any defects noted, any further inspections required, and any advisory notes -- submitted from the site without needing to return to the office to update the case. Inspection sequence management for building control projects where multiple inspections are required at different stages of the works -- foundation, damp proof course, pre-plaster, drainage, and final completion -- with each stage recorded and the completion certificate only issuable once all required inspections are satisfactorily completed. Re-inspection scheduling for sites where the work does not comply at the first inspection, with the non-compliance recorded and the re-inspection triggered automatically. Inspector availability management for team managers allocating inspections across the inspection team.

Licence register covering all current and historical licences issued by the service -- premises licences, personal licences, business licences, street trading consents, hackney carriage and private hire licences, and any other licence types within the service's remit. Each licence record showing the holder, the licensed premises or activity, the licence conditions, the expiry date, and the history of variations and reviews. Automated renewal reminders sent to licence holders at the configured intervals before expiry -- typically 90 days, 60 days, and 30 days before the renewal date. Renewal application workflow that pre-populates the renewal form with the details from the current licence so the holder only needs to update what has changed. Expired licence alerts to the service team where a renewal application has not been received by the configured date before expiry, triggering the enforcement referral process. Licence register published to the service website in a searchable format where the service has a statutory or policy obligation to publish.

Address lookup integrated with your local land and property gazetteer or the national address database so applicants select from validated addresses and all applications are linked to the correct Unique Property Reference Number from the point of submission. Map-based case display showing all open permit and licence cases on a map view filtered by application type, officer, status, or geographic area -- the view that enforcement and inspection teams use to plan their visits. Spatial search for finding all cases associated with a specific property, a specific street, or a specific planning zone. Adjacent property notification for planning and building control applications where owners and occupiers of neighbouring properties have a statutory right to be notified, with the affected properties identified from the GIS layer and the notification generated and recorded automatically. Conservation area, listed building, and flood zone flagging from GIS layers so officers are alerted to relevant designations when a case is created.

Processing time reporting showing average and median processing times by application type, officer, and period -- the report that service managers use to identify bottlenecks and that central government may require for statutory performance monitoring. Statutory deadline compliance reporting showing the percentage of applications determined within the statutory or target processing period, with the cases that breached the deadline identified for review. Application volume reporting by type, period, and geographic area for capacity planning and service design decisions. Licence register extracts in the format required for the statutory register publication, generated from the live data without manual extraction. Enforcement activity reporting for cases referred to enforcement following a licence expiry, a breach of conditions, or an unauthorised activity. Data export in standard formats for organisations that submit data to national datasets or sector benchmarking schemes.