Running your performance review in the platform but managing calibration, rating overrides, and the final communication in spreadsheets because the platform's calibration tool doesn't work for your process?
Performance management platform that covers the annual review but can't support your continuous feedback culture, your OKR structure, or your mid-year check-in process without significant workarounds?
Performance Management Software Development
Off-the-shelf performance management platforms are built for a generic annual review cycle. When your organisation uses a different cadence, a different rating framework, a specific competency model, or a calibration process that the platform can't support, you adapt your performance process to fit the software rather than the other way around.
We build custom performance management software that reflects your actual performance framework -- your review cycle, your goal structure, your competency model, and your calibration process. Software that supports how you manage performance, not software that changes how you manage performance.
Goal-setting with OKR or KPI structures, progress tracking, and manager check-in workflows configured to your objectives framework
360-degree feedback with configurable questionnaires, feedback visibility controls, and aggregated reporting for HR
Calibration workflow for management teams to align ratings before they are communicated to employees
Performance improvement plan management with structured milestones, review cadence, and documentation for HR compliance
RaftLabs builds custom performance management software for businesses whose performance framework -- their review cycle, rating scales, competency model, and goal structure -- doesn't map to what Lattice, Culture Amp, or 15Five were designed for. We build goal-setting tools with OKR or KPI structures, 360-degree feedback platforms, calibration workflows, and performance improvement plan management -- configured to how your organisation actually manages performance. Most performance management projects deliver a production-ready system in 10 to 14 weeks at a fixed cost.
100+Software products shipped
·24+Industries served
·FixedCost delivery
·10-14Week delivery cycles
When your performance framework doesn't fit the platform
Standard performance management platforms handle a generic annual review cycle well. They fall short when the organisation has a distinctive approach to performance that the platform's configuration can't replicate -- a competency model with specific behavioural anchors at each rating level, an OKR structure where individual goals cascade from company objectives in a specific way, or a calibration process where rating distributions are managed across peer groups before any ratings are communicated. These are not configuration problems; they are data model and workflow problems that require a system designed around the specific framework.
We build custom performance management software for organisations whose performance framework is a meaningful part of their culture and talent strategy, not a generic HR compliance exercise. The system reflects the framework as designed by HR and leadership -- the rating scales, the goal structure, the feedback mechanisms, and the calibration process -- rather than the compromised version that survived contact with an off-the-shelf platform. We integrate with HRMS systems for employee data and with HRIS platforms for talent data where the broader HR system is in scope.
What we build
Goal-setting and OKR management
Goal-setting framework configured to your objectives model -- OKRs with company, team, and individual levels cascading in your specific hierarchy, KPIs aligned to role responsibilities, or a combined framework where some goals are OKRs and others are role-based performance objectives. Goal creation workflow with the approval chain your organisation uses -- manager sign-off on individual goals, HR sign-off on goals for senior roles, or a more complex approval process for goals that link to incentive pay. Progress tracking with check-in frequency configured to your cadence -- weekly, fortnightly, or monthly -- with the check-in record visible to the manager and captured against the goal for the review period. Goal visibility configured to your transparency model: fully open so every employee can see every other employee's goals, or restricted so employees see their own goals and their direct reports' goals.
360-degree feedback
360-degree feedback configured to your feedback framework -- the questionnaire structure, the rating scale, the competency categories, and the relationship types (manager, peer, direct report, and any additional stakeholder types your organisation uses). Nomination workflow where the employee or the manager selects the feedback providers, with HR approval of the final list where your process requires it. Anonymity controls configured to your policy -- fully anonymous feedback where aggregated scores are shown only when a minimum number of responses are received, or named feedback where the recipient sees who said what. Feedback visibility rules for the employee, the manager, and HR, with the aggregated report showing each rating category and the narrative comments in the format your HR team uses for development conversations. Completion tracking with automated reminders to feedback providers who have not completed their responses within the configured window.
Performance review workflow
Review cycle management configured to your calendar -- annual, bi-annual, or continuous, with different review cadences for different populations where your organisation uses a segmented approach. Employee self-assessment form with the rating dimensions and open questions your review template uses, submitted before the manager review so the manager can see the self-assessment before writing their own ratings. Manager review form completing the same rating dimensions with a narrative section for each competency or goal category. Multi-rater review for senior roles where HR or a second line manager also contributes a rating. Review status tracking for HR showing which employees and managers are at which stage of the review cycle, with automated reminders for overdue submissions. Review sign-off workflow where the employee acknowledges the final review document and their acknowledgement is recorded for HR compliance.
Calibration workflow
Calibration session management for the management team -- the facilitator view showing all employees in the calibration group with their manager ratings, their performance history, and any relevant context for the calibration discussion. Rating distribution analysis showing the distribution of proposed ratings across the calibration group against your target distribution or the distribution from prior years, so the facilitating HR manager can see where the group is over- or under-rating before the session. Rating adjustment workflow where calibrated ratings are recorded against each employee during the session without the employee or their manager seeing the adjustment until the calibration is complete and ratings are released. Calibration notes for each employee where the group's reasoning for any rating change is recorded for the HR file. Post-calibration report showing the before-and-after rating distribution and the movement at each rating level.
Continuous feedback and check-ins
Continuous feedback tools for organisations that want performance conversations to happen throughout the year, not just at the annual review. Peer recognition where employees can give a specific, timely recognition to a colleague tied to a company value or a competency, with the recognition visible to the recipient and optionally to their manager. Requested feedback where an employee asks specific colleagues for feedback on a recent piece of work, with the response captured in a structured form and stored in the employee's record. Manager-to-employee check-in with a structured agenda template, a record of the discussion points, and action items that carry forward to the next check-in. The check-in record visible to both the manager and the employee, and to HR where your access policies allow, so the conversation history is available at the annual review without relying on anyone's memory.
Performance improvement plans
Performance improvement plan management with the PIP document, the milestones, the review cadence, and the outcome recording all in one place. PIP creation workflow starting from the performance review record where the underperformance was first documented, with the HR approval required before the PIP is communicated to the employee. Milestone tracking with the manager recording progress against each milestone at the configured review frequency -- weekly or fortnightly during the active PIP period. Employee response recording where the employee can acknowledge each milestone review and add their own comments, creating a bilateral record of the PIP process. Outcome recording at the end of the PIP period -- successful completion with performance back to the required standard, extension where more time is needed, or escalation to a formal HR process -- with the full PIP record retained in the employee's HR file for the required period.
Frequently asked questions
Lattice and Culture Amp handle a standard annual or bi-annual review cycle well, with reasonable support for OKRs and 360 feedback in their standard configuration. Custom becomes the right answer when the organisation's performance framework has specific requirements the platform can't model -- a competency model with behavioural anchors at each rating level that the scorecard builder can't replicate, a calibration process with specific distribution management requirements, or a goal cascade structure that doesn't match the platform's OKR hierarchy. The other driver is integration: if the performance data needs to feed into compensation planning, succession planning, or a learning management system that isn't in the platform's integration library, a custom system can be connected to those tools directly.
Yes. HRMS integration is standard for performance management projects -- the employee record, reporting lines, and organisational data need to be current in the performance system for the review cycle to work correctly, and maintaining that data in two systems manually creates errors. We integrate with your HRMS using its API or a scheduled data sync. Compensation planning integration is more complex because it depends on the compensation tool's data model and the way your organisation links performance ratings to pay decisions. We document the integration specification during the architecture phase based on how the two systems need to exchange data.
The calibration workflow is designed during the discovery phase based on how your organisation currently runs calibration -- the population groupings, the facilitator role, the rating adjustment process, and the rules around when a rating can be changed and by whom. We map the current process before designing the tool, because calibration processes vary significantly between organisations and the tool needs to support the existing process rather than impose a new one. The distribution analysis, the rating adjustment audit trail, and the notes recording are all configured to your requirements. If your calibration process is still evolving, we can build the tool with configuration controls that allow HR to adjust the process rules without a development engagement.
A focused performance management build -- goal-setting, annual review workflow, and 360-degree feedback for a single employee population -- typically runs $30,000 to $65,000. Adding calibration workflow, continuous feedback tools, PIP management, and HRMS integration typically brings the total to $60,000 to $120,000. We scope every project before pricing. Fixed cost only -- no hourly billing.
Talk to us about your performance management project.
Tell us about your performance framework -- the review cycle, the rating model, the calibration process. We'll build a system that supports it rather than constraining it.