Custom software for carriers, MGAs, and brokers whose policy lines, distribution model, or claims workflows have outgrown what Duck Creek, Guidewire, or off-the-shelf policy administration platforms can handle without expensive configuration or customisation.
When your product structure, rating logic, underwriting rules, or claims workflow doesn't fit a standard platform's data model, we build the system around how your insurance business actually operates.
Policy administration with product configuration, rating, quoting, binding, endorsement, and renewal in one connected system
Claims management from first notice of loss through investigation, reserve management, payment, and closure
Underwriting tools with configurable rating engines, referral workflows, and portfolio monitoring
Broker and MGA portals giving distribution partners real-time quoting, binding, and commission reporting
Summary
RaftLabs builds custom insurance technology software for carriers, managing general agents, and brokers. We develop policy administration systems, claims management platforms, underwriting tools, broker portals, policyholder self-service portals, and insurance analytics platforms. Most insurance software projects deliver in 10 to 16 weeks at a fixed, agreed cost.
What insurance businesses get when they work with us
10+Insurance carriers, MGAs, and brokers served across 4+ markets
·10-16Week delivery for insurance technology platforms
·100+Software products shipped
·FixedCost delivery
When insurance operations outgrow standard platforms
Duck Creek, Guidewire, and Applied Epic are well-built platforms that serve the majority of carriers and brokers well. They cover the standard policy administration and claims workflow for common lines of business at a price that works for established insurers with volume. The gap appears when the insurer's product structure, distribution model, or claims workflow diverges from what the platform was designed for. An MGA writing a specialist line needs a rating engine that can model complex risk structures the platform's configurator can't handle. A broker launching a new distribution channel needs a portal that integrates with multiple carrier systems while presenting a unified quoting experience to the customer. A carrier running a legacy mainframe policy admin system faces the choice between years of platform migration or building a modern layer on top of the existing system. That is where custom software makes sense.
We have built insurance software covering motor, property, liability, specialty, and life products. We know the data model challenges -- how policy terms, endorsements, and mid-term adjustments create version history that has to be preserved for regulatory and audit purposes; how claims reserves, payments, and recoveries have to reconcile to the cent; how broker commission structures interact with carrier binding authorities. The architecture is designed around these requirements during discovery before any code is written.
Our insurance technology software development services
Policy administration systems
What you get
Product configuration for each line of business with rating factors, coverage options, and policy terms
Quoting engine generating bindable quotes from underwriting data
Endorsement processing with mid-term adjustment calculation and premium pro-rating
Renewal workflow with automated renewal offers, lapse management, and reinstatement
Document generation for policy schedules, certificates of insurance, and endorsement notices
Regulatory compliance including statutory form filing and premium tax calculation
Best for
Carriers and MGAs replacing legacy policy admin systems
Insurers launching new product lines that don't fit current platform configuration
Specialty insurers whose product structure requires a custom rating model
Claims management platforms
What you get
First notice of loss intake from web, phone, and third-party channels
Claim assignment and task management for handlers, adjusters, and specialists
Reserve setting with authority levels and financial control
Payment processing with supplier management, payee verification, and accounts payable integration
Subrogation and recovery tracking
Management information reporting on claims frequency, severity, and handler performance
Best for
Carriers managing claims in-house without a dedicated claims system
TPAs building or replacing their claims administration platform
Insurers with claims workflows that require integration with proprietary assessment tools or repair networks
Underwriting tools and rating engines
What you get
Configurable rating engine with factor tables, loading matrices, and territory rating
Underwriting referral workflow for risks outside automated appetite
Portfolio monitoring dashboard showing exposure by risk category, geography, and distribution channel
Actuarial data export for portfolio analysis
Integration with third-party data sources for risk enrichment
Quote comparison and declination tracking
Best for
MGAs and carriers whose rating logic is too complex for a standard platform's rating configurator
Underwriting teams still working from spreadsheet rate tables
Insurers launching new products that require custom risk scoring
Broker and MGA portals
What you get
Real-time quoting and binding for brokers within their delegated authority
Document management for policy schedules, certificates, and endorsements
Commission reporting and bordereaux production
Facility management for scheme business
Audit trail of every transaction within the binding authority
Integration with the carrier's policy admin system for straight-through processing
Best for
Carriers building a dedicated broker distribution channel
MGAs creating a portal for their appointed representatives
Insurers replacing manual bordereaux processes with automated scheme reporting
Policyholder self-service portals
What you get
Policy viewing, certificate download, and renewal payment online
Mid-term change requests processed through the portal without calling the insurer
Claims notification and status tracking from the policyholder's account
Document storage for all policy-related correspondence
Payment management including direct debit setup and premium finance
Integration with the policy admin system for real-time policy data
Best for
Insurers reducing inbound call volume for routine policyholder enquiries
Carriers differentiating on digital customer experience
Insurers with high-volume personal lines books where self-service reduces servicing cost per policy
Insurance analytics and reporting
What you get
Portfolio dashboards showing premium, exposure, claims, and combined ratio by product line, geography, and distribution channel
Actuarial data pipeline producing the structured data extract your actuarial team needs for reserving and pricing
Regulatory reporting for Lloyd's, FCA, or local market requirements
Management information for underwriting, claims, and finance leadership
Integration with your policy admin and claims system for real-time data
Best for
Carriers whose management information is assembled manually from multiple system exports
Insurers at Lloyd's needing to automate regulatory data submissions
MGAs producing bordereaux and performance reports for their capacity providers
Problems we solve for insurance businesses
Policy administration running on a legacy system that costs more to maintain than replacing it
When the policy admin system is a mainframe application maintained by a shrinking pool of specialists and every change requires a change request queue measured in months, the system has become the constraint on the business rather than a support for it. The question is no longer whether to replace it but how to do so without disrupting the live book.
Underwriting decisions made from spreadsheet rate tables that aren't connected to the policy system
When the underwriter calculates a premium in a spreadsheet and then re-enters it into the policy admin system, the risk of keying error is built into every quote. When the rate tables in the spreadsheet differ from the tables in the system, the premium recorded doesn't match the premium quoted. A connected rating engine removes both problems.
Claims handling status invisible to policyholders until someone calls the insurer
When policyholders have no way to see where their claim is in the process without calling the claims team, every claim generates inbound call volume that could be eliminated by a self-service status view. Handlers spend time on status calls that add no value to the claim's resolution.
Broker commission and bordereaux reporting done manually from spreadsheet exports
When commission statements are produced by exporting transactions from the policy system and manipulating them in a spreadsheet, the process is slow, error-prone, and produces reports that arrive after the period they cover. Brokers and MGA appointed representatives have no real-time view of their transaction volumes and commission positions.
Regulatory reporting assembled by hand from multiple system exports each quarter
When the data for Lloyd's or FCA regulatory returns has to be extracted from the policy system, matched against the claims system, and formatted manually into the submission template each quarter, the compliance team spends significant time on work that should be automated. Errors in the submission create regulatory risk that a properly structured data pipeline would eliminate.
Mid-term policy changes requiring manual reworking across policy admin and finance systems
When an endorsement processed in the policy admin system has to be manually re-entered into the finance system and the broker portal updated separately, every mid-term change involves three manual steps. Endorsements that are time-sensitive -- adding a driver to a motor policy the day before travel -- create service failures when the manual process can't be completed quickly enough.
How we work with insurance technology clients
Map the product lines, distribution model, claims workflow, and regulatory reporting requirements. Identify where legacy systems, manual processes, or integration gaps create the most operational risk. Agree scope and produce a fixed-price specification before development begins.
Design the data model around the specific insurance product: the policy versioning structure, the endorsement history, the claims lifecycle states, and the financial reconciliation requirements. Regulatory data requirements and reporting structures are specified before code is written.
Two-week sprints with working software at each checkpoint. Core policy or claims workflow ships first. Rating engine, broker portal, and analytics layer follow in subsequent sprints.
Test against real policy and claims data. Integration with payment processors, document generation services, and existing back-office systems verified end-to-end. Regulatory report formats validated before go-live.
Phased go-live alongside existing systems, with parallel running until the new system is validated against live transaction volumes. Operator training for underwriting, claims, and operations teams. Post-launch support through the first full renewal or claims cycle.
What to ask any insurance software team
Policy and underwriting
Can the rating engine be configured for your specific risk factors and territory structure without developer involvement for routine rate changes?
Does the system maintain a complete policy version history for audit and regulatory purposes?
Can endorsements and mid-term adjustments be processed with automatic premium pro-rating and finance system integration?
Claims and operations
Does the claims system support reserve management with authority levels and financial control?
Can first notice of loss be received from multiple channels and automatically assigned to handlers?
Is management information produced from live data rather than nightly batch extracts?
Delivery and ownership
Is the price fixed before development starts?
Do you own the code and data after delivery?
How does the system handle regulatory changes to forms, rates, or reporting requirements after go-live?
Insurance technology software development cost
Scope
Estimated range
Timeline
Policy administration module
Policy administration module
$40,000–$80,000
10–16 weeks
Claims management platform
Claims management platform
$35,000–$70,000
10–14 weeks
Broker or policyholder portal
Broker or policyholder portal
$30,000–$60,000
8–12 weeks
Full insurance operations platform
Full insurance operations platform
$100,000–$220,000+
5–12 months
The cost of manual insurance operations
40%of insurer operating cost attributable to manual data handling in carriers without integrated policy and claims systems
·3xhigher claims handling cost when first notice of loss and reserve management run in separate systems
·65%of policyholders expect online self-service for mid-term changes and claims notification
Frequently asked questions
Established platforms serve high-volume standard lines well. Custom software is the right choice when the product structure requires a rating model the platform's configurator can't handle, when the distribution model involves a broker portal with binding authority mechanics that the platform's agent module doesn't support, when the insurer is an MGA or specialty carrier whose transaction volume doesn't justify enterprise platform licensing costs, or when regulatory reporting requirements are specific enough that the platform's standard reports don't produce the right output format. We'll tell you honestly if a configured platform would cover the requirement.
Yes. For Lloyd's, this covers the Delegated Data Manager (DDM) and Crystal data submission formats, the Lloyd's market messaging service, and the Atlas reporting structure. For FCA-regulated carriers, this covers the Retail Mediation Activities Return and other periodic regulatory submissions. The regulatory data pipeline is designed during discovery to ensure the policy and claims data model produces the structured data the submission format requires before any development begins.
Data migration from legacy policy admin systems is one of the highest-risk parts of an insurance system replacement. We run a data assessment as part of discovery to understand the legacy data structure, identify quality issues in the existing data, and agree the migration strategy. For live books, the migration typically runs as a parallel process alongside the new system before a cutover date, with reconciliation checks verifying that every in-force policy has been accurately migrated before the old system is retired. We have migrated from both structured databases and mainframe flat-file exports.
A focused build -- for example, a broker portal with real-time quoting and binding for a single product line -- typically runs $30,000 to $60,000. A policy administration system covering a single product line with rating, quoting, binding, endorsement, and renewal runs $40,000 to $80,000. A full insurance operations platform covering policy, claims, broker portal, and analytics runs $100,000 to $220,000 or more depending on the number of product lines, distribution channels, and integrations. Fixed cost is agreed before development starts.
Tell us your product lines, distribution model, and where your current systems create operational or regulatory risk. We'll tell you what we'd build and how.
