Brokers emailing quote requests and waiting for a response before they can confirm cover to their client, while your underwriting team's inbox becomes the bottleneck in your distribution channel?
Bordereaux reconciliation taking days each month because brokers submit spreadsheets in inconsistent formats that have to be manually standardised before they can be loaded into your policy system?
Broker and MGA Portal Development
Most carriers and MGAs manage broker distribution through a combination of phone, email, and manual bordereaux spreadsheets. That works until the distribution network grows large enough that the administration overhead of managing individual broker relationships becomes a material operational cost.
We build broker portals that give appointed representatives and delegated authority holders real-time access to quote, bind, manage policies, view commissions, and submit bordereaux -- reducing the administrative burden on both the carrier's operations team and the broker's back office.
Real-time quoting and binding within the broker's delegated authority without requiring underwriter involvement for in-appetite risks
Policy and document management giving brokers access to policy schedules, certificates of insurance, and endorsement notices for their own book
Commission statements and bordereaux reporting produced automatically from transaction data rather than assembled from manual exports
Scheme management for facility business with automatic bordereaux submission to the capacity provider in the required format
RaftLabs builds custom broker and MGA portals for insurance carriers and managing general agents who need to give distribution partners real-time quoting, binding, document access, commission reporting, and bordereaux submission in one connected platform. Most broker portal projects deliver in 8 to 14 weeks at a fixed, agreed cost.
100+Software products shipped
·FixedCost delivery
·8-14Week delivery cycles
·24+Industries served
When broker distribution needs a dedicated platform
Broker portals solve a distribution efficiency problem, not a technology problem. The technology is straightforward -- a web application connected to the carrier's policy admin system that lets brokers quote, bind, and manage policies within their authority. The design challenge is the authority management: each broker has a different binding authority limit, different product access, and different commission arrangement, and the portal has to enforce all of these without requiring an underwriter to review every transaction. When the authority management is designed correctly, in-appetite risks go straight through from quote to bind to policy schedule with no carrier staff involvement. When it is designed incorrectly, the portal becomes a more complicated version of the email submission process.
We build broker portals for carriers launching or scaling a delegated authority distribution channel, for MGAs creating a platform for their appointed representatives, and for scheme managers replacing manual bordereaux processes with automated facility management. The binding authority logic -- the limits, the product access rules, and the escalation triggers -- is designed during discovery and built into the portal's access control layer before any development begins. Bordereaux production and scheme reporting are designed against the capacity provider's format requirements during the same discovery phase.
What we build
Real-time quoting within binding authority
Quote generation for in-appetite risks within the broker's delegated authority producing a bindable quote in real time from the risk data the broker enters, without the submission leaving the portal for underwriter review. Authority limit enforcement preventing brokers from quoting or binding risks that exceed their limit -- by sum insured, by risk category, or by a combination of factors -- with the out-of-authority submission automatically referred to the carrier's underwriting team. Risk data collection form configured per product line with the fields required for the rating engine to produce a quote, validated at entry to prevent submission with incomplete data. Quote presentation showing the premium, coverage summary, terms, and expiry date with options to adjust coverage limits or deductibles within the range the product permits and re-rate immediately. Comparative quoting for brokers who work with multiple carriers, presenting quotes from each carrier's facility alongside each other within the same portal session where the carrier operates a multi-facility platform.
Policy binding and document management
Binding workflow confirming the broker's acceptance of a quote within their delegated authority and issuing the policy schedule, certificate of insurance, and any statutory endorsements immediately without a processing delay. Policy register showing the broker's full book of business with the carrier -- all in-force policies, all pending renewals, all mid-term changes in progress -- filterable by product line, insured name, and policy status. Document access allowing brokers to download policy schedules, certificates of insurance, and endorsement notices for their own record and for delivery to their clients, with every document retrieval logged against the broker's account. Mid-term change processing within the portal for endorsements within the broker's authority -- adding a driver, changing an address, adjusting a sum insured -- with the endorsement premium calculated and the updated policy schedule issued immediately. Policy cancellation processing within the portal for cancellations within the broker's authority, with the return premium calculated and the cancellation notice issued to the insured.
Commission management and statements
Commission calculation applying the broker's agreed commission rate to each transaction in real time, with the commission amount visible alongside the premium on every quote and binding confirmation. Commission statement production at the end of each accounting period showing every transaction in the period, the premium, the commission amount, and the running total, downloadable by the broker for reconciliation against their own records. Commission adjustment processing for mid-term changes that affect the premium -- additional premium endorsements generating additional commission, return premium endorsements creating a commission clawback -- applied automatically and reflected in the next commission statement. Override commission management for brokers with a volume-based commission arrangement, with the applicable override tier calculated from the period's transaction volume and applied to the commission statement automatically. Commission dispute workflow allowing brokers to flag a specific transaction in their commission statement for review, with the query routed to the carrier's accounts team as a task rather than arriving as an unstructured email.
Bordereaux production and submission
Bordereaux production from the portal's transaction data in the format required by each capacity provider or Lloyd's managing agent -- the premium and exposure data structured to the submission template without manual assembly from spreadsheet exports. Automated bordereaux submission to the capacity provider at the configured frequency -- monthly, quarterly, or on demand -- with the submission status tracked and confirmation of receipt recorded against the bordereaux period. Exception management within the bordereaux production process identifying records that cannot be included because of missing data or validation failures, with the exceptions listed for the scheme manager to resolve before the bordereaux is finalised. Premium tax and levy calculation for bordereaux including the applicable taxes and levies for each risk's territory, calculated automatically and presented in the bordereaux in the structure the capacity provider requires for their own regulatory reporting. Historical bordereaux archive giving the scheme manager access to every bordereaux submitted, the submission confirmation, and the capacity provider's acknowledgement for audit and dispute resolution purposes.
Scheme and facility management
Scheme configuration defining the product available under each delegated authority facility -- the coverage options, the rating plan, the binding authority limits, the bordereaux format, and the reporting requirements -- with each scheme's configuration maintained separately so changes to one facility don't affect others. Appointed representative management controlling which brokers have access to each scheme, their individual binding authority limits, their commission arrangements, and their access status, with the ability to add, suspend, or terminate access without affecting the scheme's configuration. Facility performance reporting showing the scheme's premium volume, exposure accumulation, claims ratio, and commission cost by period, product, and appointed representative -- the management information the capacity provider requires to manage their facility. Binding authority utilisation monitoring showing each broker's transaction volume against their binding authority limit, with alerts when a broker approaches their limit before the period ends. Scheme agreement management storing the delegated authority agreement for each facility with the effective dates, the capacity provider's identity, and the terms under which the facility operates.
Integration with policy admin and carrier systems
Real-time integration with the carrier's policy admin system so every policy bound through the broker portal appears immediately in the carrier's system without manual data re-entry or file upload. Rating engine integration passing the risk data from the portal to the carrier's rating engine and returning the calculated premium in real time, so the premium quoted in the portal matches the premium recorded in the policy system. Claims integration giving brokers visibility of the claim status for claims on their book -- the claim reference, the handler assigned, and the current status -- without requiring the broker to contact the claims team for routine status enquiries. Financial settlement integration with the carrier's accounts receivable system recording the premium due from each broker, the commission payable, and the net settlement amount for each accounting period. Data feed to the capacity provider's systems for Lloyd's syndicates and reinsurance structures, producing the transaction-level data the capacity provider needs for their own policy and financial records in the required format and transmission method.
Frequently asked questions
A broker portal gives appointed representatives access to a carrier's or MGA's products -- they quote, bind, and manage policies within their delegated authority but the product is controlled and priced by the carrier or MGA. An MGA platform is the system the MGA uses to manage their own portfolio -- their own products, their own binding authorities from capacity providers, their own appointed representatives, and their own bordereaux obligations. We build both. The design difference is whether the platform manages one side of the distribution relationship (a portal for appointed representatives) or both sides (the MGA's full operational platform including capacity provider reporting).
Yes. A multi-carrier or multi-product portal presents each facility or product line within the same logged-in session, with the binding authority controls applied separately for each facility. Brokers working with multiple carriers see all their available products from one place and can switch between facilities without logging out. The portal can be white-labelled to the MGA's brand so the individual carrier identities are not visible to the broker unless the facility structure requires disclosure.
The portal's bordereaux is produced from the same transaction data that drives the policy records, so the premium and exposure figures in the bordereaux match the in-force book without a reconciliation step. The capacity provider receives the bordereaux in their required format and the portal records the submission confirmation. Discrepancies identified by the capacity provider during their own reconciliation are surfaced as exceptions in the portal's exception management workflow rather than arriving as an email or a phone call from the capacity provider's operations team.
A broker portal covering real-time quoting and binding, policy document management, and commission statements for a single product line typically runs $30,000 to $55,000. Adding multi-product support, bordereaux automation, scheme management, and carrier system integration typically brings the total to $55,000 to $110,000. Fixed cost agreed before development starts.
Tell us your distribution model, your binding authority structure, and where the current process relies on email and manual bordereaux. We'll scope a portal that automates the distribution workflow end to end.
