Custom software for telecom operators, MVNOs, ISPs, and companies building products on top of telecom infrastructure.
Billing accuracy, service reliability, and operational automation are not negotiable in telecom. We build systems that reflect those standards -- not generic business software adapted for telco workflows.
Billing and revenue management systems built for complex plan structures and usage-based charging
Customer self-service portals for account management, plan changes, and usage monitoring
MVNO platform components -- provisioning, porting, activation, and lifecycle management
AI-powered operations automation for network monitoring, churn prediction, and customer support
Summary
RaftLabs builds custom telecom software for telecom operators, MVNOs, ISPs, and companies building on top of telecom infrastructure. We develop billing and revenue management systems, customer self-service portals, network monitoring and operations tooling, MVNO platform components, telecom API integration layers, and AI-powered operations automation. Our telecom software is built for the reliability and accuracy standards that billing and network operations require.
4+ marketsTelecom and connectivity businesses served
·10-16 weeksTelecom software delivery
·100+Software products shipped
·FixedCost delivery
Telecom software built for telco accuracy
Telecom billing errors are not just customer service problems -- they're revenue leakage, regulatory risk, and churn drivers. Network monitoring gaps are not just operational inconveniences -- they're SLA breaches and service quality incidents.
We build telecom software with the accuracy and reliability that telco operations require.
What we build
Billing and revenue management
Telecom billing systems that handle the complexity of modern plan structures: usage-based charging (data, voice, SMS), bundled plans, tiered pricing, promotional discounts, family and group plans, and roaming charges. Rating engines that process usage data accurately at volume. Invoice generation, payment processing, dunning management, and revenue reporting. Mediation layer to normalise usage data from different network elements before rating. Regulatory compliance for billing transparency requirements. Built for billing accuracy -- revenue leakage from rating errors compounds.
Customer self-service portals
Customer-facing portals for account self-service: usage monitoring (data, voice, SMS), plan management (upgrades, downgrades, add-ons), payment and invoice management, SIM management, and support ticket submission. Mobile-optimised for the majority of customers who access on mobile devices. Real-time usage data so customers aren't surprised by overage charges. Reduces inbound support volume significantly for routine account management queries that should never require a call.
MVNO platform components
Software for mobile virtual network operators: subscriber provisioning and lifecycle management (activation, SIM swap, number porting, deactivation), HLR/HSS integration for subscriber authentication, plan assignment and modification, usage data collection and mediation, and back-office management tools. Number portability automation for efficient porting with minimal manual handling. MVNO back-office that handles subscriber management at scale without manual intervention for routine lifecycle events.
Network monitoring and operations
Network operations tooling: real-time network element monitoring, alarm management and correlation, service impact analysis, SLA tracking and reporting, and incident management workflows. Integration with network management systems and SNMP/SNMP trap collection. Dashboards for NOC teams with the right information at the right level of granularity. Automated alerting and escalation for threshold breaches. Capacity planning data for network investment decisions.
Telecom API platforms
API platforms that expose telecom capabilities to third-party applications: messaging APIs (SMS, MMS, RCS), voice APIs (inbound/outbound calling, IVR, recording), number management APIs, and usage data APIs. API management with authentication, rate limiting, usage metering, and developer documentation. CPaaS-style platforms for enterprise customers who want to build communications features into their own applications. See our Voice AI Development page for AI-powered voice capabilities.
Telecom AI and automation
AI-powered telecom operations: churn prediction models to identify at-risk customers before they cancel, network anomaly detection to surface performance issues before they become customer complaints, AI-powered customer support that handles billing and service queries without agent involvement, intelligent fraud detection for usage anomalies and billing fraud, and automated network fault diagnosis. AI features that integrate with your operational data sources rather than requiring a separate analytics platform.
Problems we solve in telecom
Subscriber onboarding requiring manual steps that take days when competitors do it online in minutes
New subscriber activation involves SIM provisioning, HLR/HSS registration, number assignment, plan assignment, and billing account creation -- steps that in many operators still require back-office staff to work through multiple systems. Competitors completing this in a self-service online flow are winning the customer before your team has finished the manual activation queue. We build automated SIM provisioning and activation workflows that complete onboarding in minutes without manual intervention.
Network fault detection relying on customer complaints rather than proactive monitoring
When the first signal of a network fault is a spike in customer complaints, the damage is already done. SLA breach clocks are running, churn risk is elevated, and the NOC is reactive rather than ahead of the problem. We build network monitoring tooling with proactive alerting on threshold breaches so the NOC is investigating an alarm before the first customer calls, not triaging complaints after the fact.
Billing system too rigid to support new product bundles and pricing models
New product launches -- converged bundles, IoT connectivity plans, MVNO sub-brand pricing -- require billing system changes that take months to configure and test in a rigid legacy BSS environment. Each new product type becomes a workaround layered on top of the existing model. We build billing engines designed around your rate plan catalogue, with plan configuration that lets commercial teams launch new products without back-end development work.
Churn prediction based on historical analysis rather than real-time behavioural signals
Monthly churn reports identify which customers have left. What operators need is identification of which customers are about to leave, with enough lead time for retention to act. Historical cohort analysis doesn't provide this. We build churn prediction models that process real-time behavioural signals -- usage drops, support contact frequency, plan downgrade requests -- and surface at-risk subscribers to retention teams before the porting request arrives.
Customer service team without a single view of subscriber account, network status, and billing history
When a subscriber calls with a billing query, the customer service agent checks the billing system. When the query involves network coverage, they check a separate tool. When there's a complaint about service quality, they raise a ticket in a third system. Agents context-switch across tools while the subscriber waits. We build unified agent desktops that surface subscriber account data, real-time network status for the subscriber's location, and complete billing and CDR history in one view.
Regulatory compliance reporting assembled manually from multiple operational systems
Telecom regulators require periodic reporting on network quality, service availability, number portability performance, and in some markets, lawful interception capability. Compliance teams pull data from OSS systems, billing platforms, and number management databases and reconcile them manually before each filing deadline. We build automated compliance reporting pipelines that generate the required outputs directly from operational data sources, reducing the manual effort and the error risk at every filing deadline.
How we work with telecom companies
We map your current billing system, provisioning platform, network management tools, and the interfaces between them. Telecom software almost always integrates with existing BSS/OSS components rather than replacing them. Understanding the current architecture and the integration constraints is the first step before we scope anything.
We define which components we are building -- whether that is a new billing module, a customer portal, a provisioning automation layer, or a network monitoring tool -- and which systems we are integrating with. You receive a fixed cost and delivery timeline before development starts. No hourly billing.
Telecom data -- CDRs, network element alarms, provisioning events -- arrives in formats specific to each vendor and network element. We build the mediation and integration layer first so the application sits on normalised, reliable data. Rating errors and monitoring gaps almost always trace back to problems in the mediation layer, not the application.
Billing accuracy and network monitoring reliability require testing at production data volumes. CDR processing at scale, rating accuracy under concurrent usage events, and alarm correlation under peak network load are all tested before go-live. We test specifically for the conditions that cause production billing errors -- not just functional correctness under light synthetic load.
We deliver with your team trained on operational workflows, billing configuration, and the integration architecture. Documentation covers CDR flow, rating logic, provisioning workflows, and the alarm management design. You own the source code and can extend the platform independently.
What to ask any telecom software team
Billing accuracy and BSS
Does the rating engine handle time-of-use, bundled, and usage-based charging natively, or via workarounds?
Is there a mediation layer that normalises CDRs from different network elements before rating?
Can new rate plans be configured without back-end development changes?
Does the billing system generate regulatory-compliant invoice formats for your operating jurisdiction?
Provisioning and network
Does subscriber provisioning complete end-to-end without manual back-office steps?
Can network monitoring proactively alert the NOC before customer-reported faults?
Does the platform support number portability automation with your interconnect partners?
Delivery and ownership
Is the cost fixed before development starts, or billed hourly?
Do you receive full source code ownership on delivery?
What is the delivery timeline for an initial production-ready version?
Telecom software development cost
Scope
Estimated range
Timeline
Subscriber portal and self-service
Subscriber portal and self-service
$30,000–$60,000
10–14 weeks
Network monitoring and alerting
Network monitoring and alerting
$40,000–$75,000
12–16 weeks
Billing and product management
Billing and product management
$50,000–$90,000
12–18 weeks
Full telecom operations platform
Full telecom operations platform
$150,000–$300,000+
9–18 months
Frequently asked questions
Telecom software development covers the operational, billing, and customer-facing systems that telecom operators and MVNOs run on. It includes billing and revenue management (rating usage, generating invoices, managing payments), customer management (provisioning, lifecycle management, self-service), network operations tooling (monitoring, fault management, SLA tracking), and the API platforms that expose telecom capabilities to third parties. Telecom software has specific accuracy, reliability, and scalability requirements that distinguish it from general business software -- billing errors and service outages have direct commercial and regulatory consequences.
Yes. We build MVNO back-office and operational software components: subscriber management, provisioning workflows, number portability automation, usage data mediation, and the billing layer. MVNO platform scope varies significantly depending on your target segment (consumer vs. enterprise MVNO), your MNO agreement (full MVNO vs. light MVNO), and the degree of operational automation you need. We scope MVNO projects around your specific operational model and the components you need to build vs. the components covered by your MNO or MVNO enabler.
Telecom billing complexity stems from plan variety (flat rate, usage-based, bundled, hybrid), promotional mechanics (discounts, free periods, bonus data), group structures (family plans, enterprise accounts), and international usage (roaming rates). Our billing system design starts from your rate plan catalogue and works backward to the rating engine architecture. We build mediation, rating, and billing components that handle your specific plan complexity -- not a generic billing system that you configure to fit your plans imperfectly.
A focused telecom software project -- a customer self-service portal, a billing module, or an MVNO back-office component -- typically delivers in 12-16 weeks. More complex projects involving network management integration, full MVNO platforms, or multiple integrated components run longer. Telecom projects often involve integration with legacy network elements and third-party systems (interconnect carriers, number portability databases, payment processors) that add integration discovery time. We scope the project and fix the cost before development starts.
Telecom software by product
Telecom Billing Software -- usage rating, invoice generation, and revenue management for complex plan structures
MVNO Platform Development -- subscriber provisioning, number porting, and MVNO back-office components
