Billing errors piling up because the rating engine cannot handle your plan complexity -- customers overcharged for data, undercharged for roaming, manual corrections every month?
Revenue leaking from usage records that get collected but never rated correctly because the mediation layer drops records?
Telecom Billing Software Development
Custom telecom billing software for MVNOs, ISPs, and telecom operators -- usage rating, invoice generation, payment processing, and revenue management in one platform, without the billing errors that come from a rating engine that cannot handle your plan complexity.
Built for operators where billing corrections eat support team time every month and revenue leakage from usage records that never get rated correctly is accepted as a cost of doing business.
Usage mediation -- collect, normalise, and deduplicate CDRs from network elements
Rating engine for usage-based charging, bundled plans, tiered pricing, roaming, and promotional discounts
Invoice generation with itemised billing, PDF production, and online bill view
Automated dunning for failed payments and revenue reporting by product and customer segment
RaftLabs builds custom telecom billing software covering usage mediation and CDR processing, rating engines for data, voice, SMS, bundled plans and roaming, invoice generation and delivery, payment processing with automated dunning, revenue reporting by product and customer segment, and regulatory billing compliance. Most billing software projects deliver in 14-18 weeks at a fixed cost.
100+Products shipped
·24+Industries served
·FixedCost delivery
·12-14Week delivery cycles
Billing errors are a revenue and customer experience problem at the same time
Most telecom operators tolerate a billing error rate that would be unacceptable in any other industry. Overcharges drive customer escalations and regulatory complaints. Undercharges are revenue that never arrives. Manual corrections require a support team member to investigate each case, calculate the correct charge, apply a credit, and close the ticket -- often for a value that costs more to correct than to write off.
The root cause is usually a rating engine that was configured for the original plan structure and never kept up as new plans, roaming agreements, and promotional discounts were added. Plans accumulate exceptions and the exceptions accumulate workarounds. Usage records that arrive in unexpected formats get dropped by the mediation layer rather than handled. Revenue from those dropped records is never recovered.
Custom billing software is built around your actual plan portfolio from the start. The rating engine handles your bundled plans, your roaming agreements, and your promotional structures as first-class cases rather than exceptions to a generic model. Mediation is built to handle the CDR formats your network elements produce. Revenue leakage from formatting exceptions stops on day one.
What we build
Usage mediation
CDR and usage record collection from network elements -- SMSC, MMSC, GGSN, P-GW, SBC, and third-party wholesale gateways. Format normalisation to convert records from proprietary and standard formats into a consistent internal schema. Duplicate detection using sequence numbers and timestamp matching. Gap detection that identifies missing record sequences and triggers re-request from the source. Failed record handling with quarantine queue and reprocessing workflow. Mediation audit trail showing every record received, processed, and rated. The data pipeline that ensures usage records arrive at the rating engine complete, clean, and without duplicates.
Rating engine
Usage-based charging for voice, SMS, MMS, and data with per-unit rates by service and destination. Bundle consumption logic tracking included units against customer plan entitlements -- data allowances, voice minutes, SMS bundles -- with correct out-of-bundle charging when thresholds are crossed. Tiered pricing where per-unit rate changes at consumption thresholds. Promotional discount application by customer segment, campaign code, or date range. Roaming rate tables by zone and destination with zone override logic. Rate effective dates ensuring historical usage is always rated against the rates that applied at the time of use. The rating layer that handles your real plan complexity, not a simplified approximation of it.
Invoice generation
Itemised bill generation grouping charges by service, date range, and charge type. Configurable bill presentation -- summary view for residential customers, itemised view for business accounts. PDF invoice generation with your branding. Email delivery to customer on bill date with a link to the online bill. Online bill view in the customer portal with drill-down to individual usage events for dispute resolution. Paper bill output for customers who require printed invoices. Invoice version control so customers and agents can always retrieve any historical bill in its original form.
Payment processing
Card payment processing via Stripe, Braintree, or your preferred payment gateway. Direct debit collection via BACS, SEPA, or ACH depending on your market. Bank transfer matching against outstanding invoices. Automated dunning sequences for failed payments -- retry logic, customer notification, suspension threshold, and final disconnection trigger -- all configurable by customer segment and product. Partial payment recording and balance tracking. Refund processing linked back to the original payment. Payment reconciliation report matching collected payments against invoiced amounts by period.
Revenue reporting
Gross revenue by product, plan, and customer segment by billing period. Adjustments and credits applied in the period with reason codes and agent attribution. Collections performance showing billed revenue vs. collected revenue and outstanding balance by age. Revenue by geographic region, sales channel, and customer tenure. Churn impact on recurring revenue -- customers lost and revenue lost by month. Plan migration reporting showing customers moving between plans and revenue impact of those moves. The revenue dashboard your finance and commercial teams can use without building it manually in spreadsheets.
Regulatory billing compliance
Itemised billing transparency meeting regulatory requirements for your jurisdiction -- bill summary, usage detail, and charge breakdown presented to the standard required. Disputed charge handling workflow with audit trail of the original charge, customer dispute, investigation, and outcome. Cooling-off period credit automation for customers exercising cancellation rights within the regulated window. Billing complaint logging and resolution tracking for regulatory reporting. Tax calculation and invoice presentation for VAT, GST, or jurisdiction-specific telecom taxes. Billing data retention policy applied automatically to meet your regulatory obligation without manual archiving.
Frequently asked questions
Telecom billing software is the system that collects usage records from network elements, rates that usage against the customer's plan, generates invoices, collects payment, and reports on revenue. It sits between the network (which produces raw usage data) and the customer (who receives an invoice). For MVNOs and ISPs, it also needs to handle the wholesale cost records from the host MNO or transit provider to support margin tracking. Off-the-shelf billing platforms like Comverse, Amdocs, and BSCS handle standard plan structures for large operators. Custom billing software makes sense when your plan portfolio, wholesale cost structure, or integration requirements fall outside what standard platforms handle cleanly without expensive configuration projects.
We model your plan portfolio during discovery before writing a line of code. That means mapping every plan in your current catalogue, all in-bundle entitlements, out-of-bundle charging rules, roaming zones, promotional overlays, and any legacy plans still active for grandfathered customers. The rating engine is built to handle your actual plan structure rather than forcing your plans into a generic model. Each plan type -- postpaid, prepaid, SIM-only, handset bundle, business pooled -- is a distinct rating configuration rather than a workaround of a single model. When you launch a new plan, you configure the rating rules for it in the admin interface rather than changing code.
Mediation is the process that sits between your network elements and your rating engine. Network elements -- the systems that handle calls, data sessions, and messages -- produce usage records in their own formats. Those formats are often different from each other, may contain duplicate records, and may have gaps when network faults occur. Mediation collects those records, normalises them to a standard format, removes duplicates, detects gaps, and delivers clean records to the rating engine. Poor mediation is the primary cause of revenue leakage -- records that get dropped at this stage are never rated and never invoiced. A well-built mediation layer with gap detection and reprocessing closes that leak.
A core billing platform -- mediation for a single CDR source, rating for standard postpaid plans, invoice generation, card payment processing, and basic revenue reporting -- typically delivers in 12-14 weeks. A full billing platform with multiple CDR sources, complex plan rating including bundled and roaming plans, direct debit collection, full dunning automation, customer portal with online bill view, and regulatory compliance features typically runs 18-24 weeks. Timeline depends on the number of CDR source integrations, plan complexity, payment method scope, and regulatory jurisdiction. We scope every project before confirming the timeline and give you a fixed cost before development starts.
MVNO Platform Development -- subscriber management, SIM provisioning, number porting, and back-office operations for MVNOs
Talk to us about your billing software project.
Tell us your plan structure, current CDR sources, where billing errors occur most, and which payment methods you need to support. We will scope the right platform and give you a fixed cost.
