Patient records in a legacy system that can't be accessed on mobile when a vet is examining an animal -- clinical notes written on paper and transcribed later, introducing errors and delays?
Dispensing records kept separately from the clinical record -- no automatic check that the prescription matches the patient weight and species before the medication leaves the pharmacy?
Veterinary Practice Management Software Development
Custom practice management software for veterinary practices and vet groups who need patient records, scheduling, clinical notes, dispensing, and billing in one system -- not split across a legacy platform, a paper prescription pad, and a separate billing tool.
Generic practice management software is designed for human medicine. Veterinary practices manage multiple species, multiple patients per client, controlled drug registers, and weight-based prescribing. We build software that fits that context from day one.
Digital patient records with full clinical history
Appointment scheduling with species and specialty routing
Prescription and dispensing management with safety checks
Client communication and vaccination reminders
RaftLabs builds custom veterinary practice management software for independent practices and vet groups. We develop digital patient records with full clinical history, appointment scheduling with species and specialty routing, prescription and dispensing management with safety checks, and client communication with vaccination reminders. Fixed cost, 12-14 week delivery.
100+Products shipped
·24+Industries served
·FixedCost delivery
·12-14Week delivery cycles
Veterinary practice management software built for the complexity of clinical animal care
Veterinary practice management has requirements that don't map onto human healthcare software or generic service business tools. One client may own multiple animals -- each with a separate clinical record, vaccination schedule, and prescription history. Prescribing requires species-specific dosing, weight-based calculations, and drug interaction checking across a patient population that ranges from rabbits to horses. The controlled drug register is a legal requirement with specific recording and audit obligations. Legacy veterinary platforms often handle some of this, but not all of it, and frequently can't be accessed on the devices vets are actually using during consultations.
We've built clinical management systems for regulated healthcare environments where accuracy, audit trail, and workflow design are all critical. Veterinary practice sits in the same category -- the complexity is real, and software that doesn't handle it adds risk and administrative load rather than removing it.
What we build
Patient and client records
Patient profile for each animal -- species, breed, colour, date of birth, weight, microchip number, and insurance details. Multiple patients linked to a single client record so a vet can see all animals belonging to a family in one view. Full clinical history, vaccination records, and treatment log accessible from the patient record. Diagnostic imaging and lab result attachments linked to the relevant consultation. Document storage for referral letters, insurance certificates, and specialist reports. Client record with contact preferences, communication history, and billing account. Weight and body condition score history graphed over time for monitoring chronic conditions.
Appointment scheduling
Appointment types configured by species, clinical need, and estimated duration -- a rabbit dental requires a different slot length and equipment than a dog vaccination. Vet and nurse assignment with specialty routing so equine consultations go to equine-trained vets. Consultation room booking and preparation notes attached to the appointment. Multi-animal appointments for households bringing more than one patient. Online client booking portal with species and appointment type selection. Automated reminder sequence by SMS and email before the appointment. Cancellation and waitlist management with automated slot-filling when a cancellation is received.
Clinical notes and SOAP documentation
Structured SOAP notes with templates by species and condition type -- the fields and prompts in a rabbit respiratory consultation differ from those in a canine orthopaedic examination. Problem list per patient with active and resolved problems tracked across the clinical record. Differential diagnosis recording at the consultation level. Procedure and treatment notes linked to the encounter. Attachments for lab results, imaging reports, and referral responses linked to the relevant consultation. Previous consultation notes accessible in one click during the current examination. Notes completed on tablet or mobile during the consultation rather than transcribed from paper after it.
Prescription and dispensing
Prescription generation with species, weight, and available drug interaction checks -- the system flags mismatches before the prescription is finalised. Dispensing record linked directly to the prescription so the dispensed quantity, batch number, and expiry date are recorded against the patient record. Controlled drug register maintained automatically from dispensing records -- entries created at the point of dispensing with the required fields: date, drug, quantity, patient, prescribing vet. Repeat prescription authorisation workflow with prescribing vet sign-off and client notification when the repeat is ready. Out-of-hours and emergency prescription documentation with the same audit trail.
Client communication
Appointment reminders sent by SMS and email with preparation instructions specific to the appointment type -- fasting for a procedure, bringing a urine sample, what to expect for a first vaccination. Vaccination due alerts calculated from the patient's vaccination record with automated reminder at four weeks and one week before the due date and an online booking link in the message. Prescription ready notification when a repeat prescription is dispensed and available for collection. Post-consultation instructions delivered by email or SMS at checkout with medication schedule, wound care notes, and when to return. Practice news and health alerts to the full client base or filtered by species.
Billing and invoicing
Itemised invoice generated from the consultation record -- consultation fee, products dispensed, procedures performed, and any hospitalisation charges. Products and procedures linked to a price list that updates without requiring manual adjustment on each invoice. Insurance claim submission with the clinical data required by the insurer pulled directly from the consultation record. Insurance claim status tracking in the practice management system. Payment processing including card, bank transfer, and payment plan management for large treatment costs. Client account statements with balance and payment history accessible through the client portal.
Frequently asked questions
General healthcare software is built around human patients, single-species clinical logic, and medical billing codes. Veterinary practice management has different requirements at every layer. One client may own multiple animals -- each is a separate patient with its own record, vaccination schedule, and prescription history. Prescribing requires species-specific drug databases, weight-based dose calculation, and interaction checking across a much wider range of species than human medicine covers. The controlled drug register is a legal obligation with specific recording requirements. Invoicing covers products sold at the point of dispensing, not just fees for time. We design the data model and clinical workflows around these requirements from the start rather than adapting a human healthcare template.
Yes. The system is configured around the species and appointment types your practice offers. Small animal practices need different note templates, drug databases, and appointment structures than equine or mixed practices. Exotics practices -- rabbits, reptiles, birds, small mammals -- have further species-specific requirements in prescribing and clinical documentation. We build the configuration layer during discovery based on the species and clinical specialties your practice covers. Multi-disciplinary practices with separate small animal, equine, and farm animal departments can have separate scheduling and reporting while sharing a single client and patient record system.
The controlled drug register in a veterinary practice must record each acquisition and supply of a Schedule 2 or Schedule 3 controlled drug -- date, drug name, quantity, form, batch number, client and patient name, and prescribing vet. We build the register so entries are created automatically from dispensing records when a controlled drug is dispensed. The vet confirms the entry before it is committed to the register. The register is auditable and exportable for inspection by the Royal College of Veterinary Surgeons or other regulatory authority. Running balance is maintained per drug and flagged when the physical count should be reconciled. We recommend your registered veterinary surgeon reviews the final register configuration against the Veterinary Medicines Regulations requirements before go-live.
A focused system covering patient records, scheduling, clinical notes, and billing for a single-site small animal practice typically takes 14 to 18 weeks from requirements sign-off to go-live. Adding dispensing management with controlled drug register, client communication automation, and an online booking portal adds four to six weeks. Multi-site group practices with consolidated reporting and separate department management take longer. Cost is fixed and agreed before development starts. We migrate patient and client records from the existing system where data can be exported in a structured format, and we provide clinical staff training before go-live.
Talk to us about your veterinary practice management project.
Tell us the clinical workflow and the problems your current system creates. We will scope a system built for how your practice and your vets actually work.
