Veterinary Practice Software Development

Appointment scheduling with appointment type configuration — wellness exams, sick visits, surgery, specialist consultations, boarding check-ins, and grooming — each with different duration, room, and equipment requirements. Per-vet and per-room availability with conflict detection across all service types. Online client self-scheduling within configured appointment windows with species and reason for visit capture before the booking is confirmed. New client and patient registration with online intake forms for vaccination history, medication list, and health history completed before the appointment. Automated appointment reminders by SMS and email with confirm or reschedule links. Recurring wellness appointment scheduling at the correct interval for each patient's age and species. Waitlist management for practices with high demand and limited appointment availability.

Patient medical records with species-specific SOAP note templates — structured fields for subjective client report, objective clinical findings, assessment and diagnosis, and treatment plan — rather than unformatted free text. Body systems review with structured fields for each system examined. Vital signs entry with automatic comparison to the previous visit and species-specific normal ranges. Problem list management with active and resolved conditions tracked per patient across the care history. Vaccination history with administered vaccine, lot number, manufacturer, and due date recorded at each visit and visible on the patient summary. Allergy and adverse reaction flags visible at the top of every patient record. Medical record access for clients through the patient portal — vaccination certificates, health records, and discharge instructions available without calling the clinic.

Prescription management with drug, dose, frequency, quantity, and refill authorisation recorded against the patient record at the point of prescribing. Dispensing log tied to the patient record and the prescribing vet — quantity dispensed, dispensing date, and lot number recorded per transaction. Controlled substance log maintained separately with DEA-required fields — drug, quantity, dispensing vet, and patient — exportable for state or federal inspection. Drug interaction checking against the patient's active medication list at the point of prescribing. Prescription label generation for in-clinic dispensing. Refill request management — client submits refill request through the patient portal, vet approves or declines within the platform, dispensing logged on approval. External pharmacy prescription generation for medications not dispensed in-clinic.

Boarding management with kennel and suite inventory — unit type, size, species, and occupancy. Boarding reservation with check-in and check-out date, feeding instructions, medication administration schedule, and special care notes for each stay. Vaccination verification before boarding confirmation — required vaccines checked against the patient record, alert flagged if any are expired. Feeding and medication administration logging during the stay with staff attribution and timestamp. Daily welfare check logging with notes and photo. Grooming appointment scheduling alongside medical appointments in the same calendar, with service type configuration — bath and dry, full groom, breed-specific styles. Grooming service notes with client preferences and coat condition observations recorded per visit and visible at the next appointment.

Drug inventory management with stock level tracking per product, batch number, and expiry date. Inventory deducted automatically when a prescription is dispensed — no manual stock reconciliation. Expiry date alerts for products approaching the end of shelf life with disposal or return workflow. Low-stock alerts with reorder point configuration and purchase order generation to preferred distributors. Controlled substance inventory reconciliation — physical count versus system count — logged at configurable intervals with discrepancy flags. Supplier invoice matching against purchase orders for inventory cost tracking. Drug cost tracking against prescriptions dispensed for margin reporting per product and category. Vaccine cold chain temperature logging integration for practices with temperature monitoring hardware.

Automated client communication: vaccination due reminders sent at the configured lead time before each vaccine expires, annual wellness exam reminders, post-visit follow-up messages, and boarding check-in and check-out notifications. Two-way SMS and email messaging between clients and the practice logged against the patient record. Invoice generation from the completed visit — services, medications, and products itemised from the appointment record without manual data entry. Payment processing with card, digital wallet, and payment plan options. Integration with Xero and QuickBooks for accounting reconciliation. Wellness plan management — monthly subscription plans covering annual vaccinations, wellness exams, and routine preventive care at a fixed monthly fee. Plan billing with direct debit, renewal management, and utilisation tracking so the practice knows which plan services each client has used.