Are your AI answers accurate in general but wrong in the specific -- because the model does not know your products or policies?
Do your teams trust the AI output enough to act on it, or do they still check the source document every time?
Your enterprise data is not in the model. RAG puts it there.
Generic AI models do not know your products, your processes, your policies, or your customers. They generate confident-sounding answers that may be accurate in general and wrong for your specific context. The hallucination problem is not a model quality problem -- it is a data grounding problem.
Retrieval-Augmented Generation solves this by connecting AI generation to your actual documents, databases, and knowledge sources before generating an answer. Every response is grounded in your data, with the source cited. We deliver RAG as a packaged service: scoped by use case, built on production-grade infrastructure, and delivered with the retrieval quality your use case requires.
AI answers grounded in your documents, policies, and data -- not a model's training data
Source citations with every answer so users and auditors can verify the response
Retrieval quality tuned to your specific content structure and query patterns
Deployed to your infrastructure with access controls aligned to your data governance requirements
RaftLabs provides RAG as a Service -- Retrieval-Augmented Generation systems for enterprise use cases including customer support knowledge base AI, internal policy and procedure assistants, product documentation chatbots, legal and compliance document retrieval, and enterprise search augmented with generative answers. Each RAG engagement includes document ingestion pipeline development, embedding model selection and configuration, vector database setup, retrieval quality evaluation, answer generation pipeline, source citation integration, and production deployment. Engagements are scoped at a fixed price based on document volume, use case complexity, and integration requirements.
When the answer needs to be your answer, not the model's best guess
A customer asking about your return policy needs your actual return policy, not a plausible-sounding approximation. An employee asking about the expense approval process needs your specific policy, with the current thresholds and form links, not a generic description of how expense approval usually works.
Generic AI models generate generic answers. RAG generates answers grounded in your specific documents, policies, and knowledge -- with the source document cited so users and auditors can verify.
What we build
Document ingestion pipelines
Automated pipelines that ingest your documents, extract content from source formats (PDF, Word, HTML, Confluence, SharePoint, Notion), chunk them into retrieval-optimised segments, generate embeddings, and index them in a vector database. Ingestion scheduling for document updates and deletions -- when a policy document is superseded, the old version is removed from the index automatically. Document metadata preservation: title, author, last updated, source URL, and access group tags stored alongside embeddings for filtering and citation. Support for 50,000 to multi-million document collections.
Customer support RAG
RAG systems for customer support teams and customer-facing chat. Knowledge base connected to your product documentation, support articles, and troubleshooting guides. Customer queries matched against your knowledge base with answers generated from the relevant articles. Source article citation so customers can read the full document if they want more detail. Escalation detection for queries the system cannot answer confidently, routing to a human agent with the query context pre-populated. Deflection rate tracking and retrieval quality monitoring. For support teams, the RAG system handles the documentation lookup so agents handle the edge cases.
Internal knowledge assistant
RAG for internal teams: HR policy, IT procedures, legal guidelines, procurement policies, and operational playbooks. Employees ask questions in natural language and receive answers from the relevant policy document with the source cited and a link to the full document. Coverage across all internal documentation without employees needing to know which system a document lives in or what it is called. Conversation history for follow-up questions within a session. Confidential document access controls aligned to your directory groups. The internal knowledge system that replaces "email HR and wait for a response" for questions that have documented answers.
Vector database and retrieval infrastructure
Production vector database setup using Pinecone, Weaviate, Qdrant, or pgvector depending on your scale and infrastructure requirements. Embedding model selection: OpenAI ada-002, Cohere, or open-source alternatives for environments with data residency requirements. Hybrid search implementation combining dense vector retrieval with keyword search for queries where exact-match retrieval is important. Retrieval quality evaluation using a test set of question-document pairs. Reranking pipeline using cross-encoder models for precision improvement on retrieved candidates. The retrieval infrastructure that the quality of your RAG answers depends on.
RAG for legal and compliance
RAG systems for legal and compliance teams that need to query contracts, regulations, case files, and policy documents. Contract clause retrieval: find all contracts that contain a specific clause type, obligation, or counterparty term. Regulatory query: surface the relevant section of a regulation or standard for a compliance question. Legal research assistance: retrieve relevant precedents and internal guidance from a legal knowledge base. Source citation critical: every answer includes the exact document, section, and page. Access control essential: attorneys see client matters they are staffed on, not all client matters. Built for the precision requirements of legal and compliance use.
Product documentation RAG
RAG systems connected to your product documentation for user-facing or developer-facing query assistance. Documentation chunked and indexed by feature area, API endpoint, and configuration option. Version-aware retrieval for products with multiple active versions. Developer query assistance: code examples retrieved from documentation alongside explanatory text. User query assistance: step-by-step procedures extracted from longer documentation articles and presented in answer format. Feedback collection for queries that did not produce useful answers, feeding documentation gap identification. The support deflection that starts with the first question your documentation already answers.
What question does your team ask repeatedly that has an answer in a document nobody can find?
Tell us your use case, your document volume, and your access control requirements. We will scope the RAG system and give you a fixed cost.
Related services
RAG Pipeline Development -- bespoke RAG pipeline development for complex use cases
AI Chatbot Development -- conversational AI for customer-facing use
AI Knowledge Management -- knowledge management systems with AI search
LLM Integration -- integrating large language models into existing products
Custom AI Development -- bespoke AI systems built to your specifications
Frequently asked questions
RAG (Retrieval-Augmented Generation) retrieves relevant documents from a knowledge base at query time and passes them to the language model as context before generating an answer. The model answers the question based on the retrieved documents, not solely from its training data. Fine-tuning adjusts the model's weights by training it on your data, updating what the model 'knows.' The practical differences are important. RAG keeps your data in a retrieval system you control: documents are indexed, not baked into model weights. When your documents change, you update the index. When a document is removed or superseded, it is removed from the retrieval system and the model stops citing it. Fine-tuning bakes knowledge into the model: updating it requires retraining, and there is no clear source citation. For most enterprise use cases -- customer support, policy lookup, product information, legal review assistance -- RAG is the right approach because the knowledge changes frequently and source attribution matters. Fine-tuning is more appropriate for changing the model's reasoning style, output format, or task-specific behaviour.
RAG works with any content that can be indexed: PDFs, Word documents, PowerPoint presentations, web pages, Confluence and Notion pages, Zendesk or Intercom knowledge base articles, plain text files, and structured databases. The ingestion pipeline extracts content from the source format, chunks it into segments appropriate for retrieval, generates embeddings, and stores them in a vector database. For structured data (databases, spreadsheets, CSVs), we use hybrid retrieval approaches: semantic search over unstructured content combined with structured query generation for database records. The retrieval quality depends on document quality and structure. Well-organised, clearly written documents retrieve better than dense, poorly structured ones. We assess your document library during scoping and identify any document quality or organisation issues that will affect retrieval before we commit to retrieval quality targets.
Retrieval quality measures how often the retrieval system finds the right documents for a given query. A RAG system can generate fluent, confident-sounding answers from retrieved documents and still be wrong if it retrieved the wrong documents. Retrieval quality has two dimensions: recall (does the system retrieve the documents that contain the answer?) and precision (does the system avoid retrieving irrelevant documents that confuse the answer?). We evaluate retrieval quality using a test set of questions and expected source documents, measuring recall and precision at different retrieval depths. We iterate on chunking strategy, embedding model, and retrieval configuration until retrieval quality meets a defined threshold for your use case before building the answer generation layer on top of it. Retrieval quality is the foundation. Everything else depends on it.
Document-level access controls are a first-class design requirement in enterprise RAG. The retrieval system must only surface documents the querying user has permission to read. We implement access control in the retrieval layer using metadata filtering: each document in the vector index is tagged with its access group metadata, and at query time the retrieval query is filtered to only return documents the current user's permissions allow. For RAG systems connected to existing document repositories (SharePoint, Confluence, Google Drive), we use the source system's permission model: a document the user cannot read in SharePoint is not indexed for retrieval by that user. Access control design is defined during scoping and tested before deployment. A RAG system that leaks confidential documents to users who should not see them is a more serious problem than one that retrieves the wrong document.